Job The Rotterdam School of Management, Erasmus University - Helpdesk Manager

The ICT Helpdesk Manager manages ICT Helpdesk Officers and ICT helpdesk student assistants, and works closely with the ICT Manager, Systems Administrator, Application Manager, the Online Communities Manager, the Information & Process Management Consultant and staff in support of RSM programs.

The aim of the ICT Helpdesk Manager is to manage ICT Help Desk staff in manner which results in efficient and effective first-line and second-line ICT support to all end-users. The manager takes on a leadership role which is consistent with RSM’ strategic and tactical goals.

• Educational level comparable to the Dutch HBO level
• ICT knowledge comparable to a MCSA-level (Microsoft Certified Systems Administrator)
• Basic management training or capabilities
• Several years experience in a similar position, preferably in an international educational environment
• Extensive experience with the following applications: MS Windows server, MS Windows Workstation, MS Office Professional, MS Internet Explorer, Active Directory Services
• Experience using IT service management (help desk) applications
• Experience managing a Helpdesk (office and staff) or similar support unit
• Leadership skills/Management skills
• Understanding and ability to apply ITIL, or equivalent, standards to internal processes
• Ability to familiarize oneself quickly with new software applications
• Ability to troubleshoot network problems
• Knowledge of internet security and anti-virus practices

Competencies:

People Management, Problem Solving Capacity, Customer-, Team-, and Result orientated.

The position fist within salary range € 3.100 - € 3.500. Ranking will be based on education and working experience.  Furthermore the RSM has excellent secondary benefits with amongst others a fully paid pension by the RSM.

The Rotterdam School of Management, Erasmus University is the business school of EUR.  It is internationally recognized for its excellence and innovation in management education and research, and is particularly well known for the development of international business leaders. RSM offers a broad portfolio of Bachelor, Master, PhD, MBA and Executive Education programmes, and is consistently ranked amongst the top 10 European business schools.

RSM BV is an international company operating in the dynamic and challenging world of post-experience management education. We offer an array of MBA and Executive Education & Development programmes that empower individuals to succeed amidst the complexities of modern international commerce to become the business leaders of tomorrow. We look for staff that see change as a challenge and are willing to be creative and innovative in helping us to reach our goals and those of our students.

Acquisition is not appreciated.