The unit Student Information & Administration has a vacancy for the function of a Front office employee.

As a Front office employee, you will be the first point of contact for applicants wishing to study at our university. You will manage the general mailbox, answer the phone and receive visiting students at the office. You will offer administrative support to the back office and if necessary at other departments within SI&A.

Informing and advising students and prospective students (by email, telephone and at the desk) on matters such as registration and admission, registration and deregistration, tuition fees.

• at least an mbo educational level
• a positive attitude towards working with international students
• proven strength in administrative processes and good computer skills
• ability to work under pressure
• excellent English speaking and writing skills
• excellent communicative skills and experience in dealing with persons who have different and diverse cultural backgrounds
• a result and service-oriented attitude
• excellent Dutch speaking and writing skills.

Fixed-term contract: 24 maanden.

We offer you in accordance with the Collective Labour Agreement for Dutch Universities (http://www.vsnu.nl):
- depending on qualifications and work experience, a minimum of € 2,261 to a maximum of € 3,052 (scale 7) gross per month for a fulltime (1.0 FTE) position
- a temporary appointment for the period of one year; after the first employment, extension might be possible, depending on the organizational development of SI&A and the staff member’s performance
- a fulltime position.

We expect you to start 1 February 2020.

Office of the University

The University of Groningen (UG) belongs to the top of the European research universities and is internationally oriented. All applications from international students for bachelor and master programmes at the University of Groningen are dealt with through one front office. The Student Information & Administration (SI&A) of the department of Education & Students, within the Central Office of the University. Our team consists of 10 employees and, during peak periods, some on-call workers. We are looking for a stress-resistant and accurate front office employee. The employee can also be asked to provide administrative support at the back office of the Central Student Administration or other departments within SI&A.

The Student Information and Administration supports applicants, the faculties and the Admission Boards in the application and admission process, from the first inquiry about entry requirements until the start of the programme.

The front office is located at the Academy Building of the University.