Are you good at seeing the people and the trends represented by large data sets? Are you an excellent in-house consultant? Has analysing and managing data become your second nature?

Then you might be our next …

Alumni Database & Research Officer

… at Erasmus University Rotterdam (EUR).

In this role, you will take the lead in managing alumni data and provide the initial research capability that supports the activities that engage our alumni and supporters at EUR.

With your colleagues you will undertake IT project-based work – taking the lead in some projects – to facilitate the Alumni Relations meeting its strategic and tactical goals. You will take ownership of alumni data and ensure that the quality of the data and its integrity are preserved, that EUR’s data policy and process are developed, and that all database users receive the training and support they need to support end-to-end relationship management.

Working from an office within RSM in partnership with fellow alumni professionals you will be leading the way in the creation of a first-class Alumni Relations service for Erasmus University Rotterdam. As Alumni Database and Research Officer, you will report to the Director Alumni Relations for EUR and RSM.

Your main tasks

• Challenge, develop and improve existing processes while focusing on delivery of best practice, legal compliance, and recording and tracking of relationship management
• Be responsible for proactively researching, identifying and profiling prospective and current donors, volunteers and high profile or useful connections in support of projects, events, PR opportunities and partnerships
• Lead regular data-cleaning exercises, work with relevant contacts within the university and third party suppliers to ensure that the process is effective and fully compliant with data and legal requirements
• Take responsibility for data protection and GDPR compliance and provide recommendations for improvements
• Develop and deliver intelligence about the alumni community and its typical profiles from research within the database
• Act as top-level CRM administrator, allocating appropriate access rights to users and ensuring that the system remains secure
• Work with Microsoft and EUR’s IT department to ensure that the hosting system continues to meet requirements, and that the software remains legally compliant and fit for purpose
• Act as first point of contact for technical- and data-related enquiries
• Manage the integration of the alumni database with other data systems, including OSIRIS, the university’s student data system.

Required qualifications

• A bachelor degree, preferably in IT, Business Administration or Business Information Systems
• At least five years of experience in a technical support role working with Microsoft Dynamics CRM
• A good working knowledge of general data protection regulation (GDPR) and legislation
• Ability to manage and analyse large volumes of information and data
• Ability to explain complex concepts and processes to non-technical colleagues
• Strong interpersonal skills, with the ability to build and maintain effective relationships with a range of stakeholders
• A good understanding of the principles of data and database management
• A genuine interest in higher education and alumni relations
• Experience of database support or administration
• A good understanding of management information systems
• Experience of data analysis and problem solving
• Fluent or near-native Dutch and English (min. B1), written and spoken, are both required. You will be dealing with an international network of alumni, as well as Dutch suppliers and stakeholders.

Your required competences

We are looking for candidates who:

• Can formulate advice and/or solutions based on experience and specific expertise
• Influence the client in the decision making process
• Have excellent analytical skills and know how to arrive at the essentials of problems
• Are able to predict possible consequences of envisaged steps
• Recognizes important information, makes connections and combines relevant data
• Makes use of acquired experience, is able to pass on or explain knowledge to others
• Categorizes and plans activities to be implemented, works systematically and consistently with the action lists
• Makes colleagues aware of possible improvements/ changes and provides background information.

We offer

An interesting full time position to develop yourself in the field of data management within a highly socially involved and inspirational organisation.

The conditions of employment comply with the collective labour agreement for Dutch Universities (CAO NU). Salary is subject to training and experience and may vary from a minimum of €2,709 up to a maximum of €4,274 (scale 10 CAO NU) gross per month, based on a full-time contract of 38 hours.

The attractive benefits package includes an end-of-year bonus of 8.3 per cent, holiday allowance of 8 per cent, extensive leave facilities for a healthy work-life balance (41 days a year based on a 40-hour work week), and a good pension fund. Staff are also entitled to use university facilities, such as sport facilities, a theatre and a library. More information is available at www.eur.nl/en/working/eur-employer.

About Erasmus University Rotterdam

The Erasmus University Rotterdam (EUR), named after Rotterdam-born humanist and theologian Erasmus, is a research university with a strong international orientation and a pronounced social focus, both in its education and research activities. On the lively, modern campus, more than 28.000 students and scholars of more than 100 nationalities are constantly encouraged to develop their talents and meet their ambition. Our more than 2700 scientists and employees work together with all our students to solve challenges faced by global society, drawing their inspiration from the consistently dynamic and cosmopolitan city of Rotterdam. The academic education offered at our faculties is intensive, engaging and strongly focused on practical application. We increasingly perform our research in multidisciplinary teams, which are closely interwoven with international networks. In terms of research impact and the quality of its degree programmes, EUR can compete with the foremost universities in Europe, which is reflected in its consistent top-100 position in most major universities rankings. Erasmus University Rotterdam’s key values are daring, curiosity, social involvement, breaking new ground and striving for success www.eur.nl.

EUR is an equal opportunity employer and explicitly encourages applications from candidates of all genders, ethnicities, and nationalities.

About RSM

Rotterdam School of Management, Erasmus University (RSM) is one of Europe’s top-ranked business schools. RSM provides ground-breaking research and education furthering excellence in all aspects of management and is based in the international port city of Rotterdam – a vital nexus of business, logistics and trade. RSM’s primary focus is on developing business leaders with international careers who can become a force for positive change by carrying their innovative mindset into a sustainable future. Our first-class range of bachelor, master, MBA, PhD and executive programmes encourage them to become critical, creative, caring and collaborative thinkers and doers. Study information and activities for future students, executives and alumni are also organised from the RSM office in Chengdu, China. www.rsm.nl