The Erasmus Alumni Relations team (EART) takes care of the connection between alumni, students, internal and external stakeholders. They develop and deliver targeted engagement programmes which inspires support for EUR's strategic priorities and creates benefit of our community.

We are looking for a data analytics and research officer. In this role, you will manage and improve the processes related to alumni data within EUR. Research, engagement and reporting will be the key drivers to be successful in this role. You will drive engagement using a data-driven approach, together with the Erasmus Alumni Relations Team and other internal stakeholders.

Your main tasks

• Primarily focus on data analytics, processes and prospect research
• Improve the data quality and consistency of our database of more than 100,000 alumni
• Provide insights about our community using the data in our system and from other sources to drive engagement
• Analyse, consult and develop streamlined processes to collect, manage and distribute data
• Build a pipeline of engaged alumni and supporters connecting them with opportunities across the university and its schools
• Support the team's strategic priorities and help the team navigate data and system challenges
• Evaluate and report on the ongoing benefit and impact of specific initiatives ensuring continuous improvement and excellent customer experience
• Collaborate with internal professional services and IT colleagues across the university to develop and customise systems and processes
• Analyse, plan and co-ordinate data flows between systems while protecting the integrity of our data

You will work closely with your colleagues, key partners across the university, as well as with the director and other staff.

You will be considered for this position if you:

• have a bachelor degree, preferably in IT, data analytics, communication or business administration
• a strong affiliation for technology and data analytics
• have 1-5 years of experience in a client service environment
• are motivated to work in higher education and to learn about alumni and corporate engagement
• can write and speak fluently in English (B2) and Dutch (B2).

Your required competencies

• Experience with customer relationship management (CRM) systems, preferably Microsoft Dynamics
• Experience with the Microsoft suite especially Excel, PowerPoint, SharePoint and Word
• Experience managing large datasets
• Analyse common data quality issues and build sustainable solutions
• Able to cultivate and maintain relationships and be customer-oriented
• Excellent networking skills
• 'Getting things done mentality'
• Good communicator, meticulous and customer-friendly
• Ability to work under pressure and in a dynamic, international environment

Fixed-term contract: 1 year.

We offer an ambitious, international and dynamic environment. You will be part of a close, innovation-driven team on a vibrant university campus. Your ambition and personal drive will be greatly valued and we invest in personal development. We aim to connect the alumni community of Erasmus University, engage them in a meaningful way and develop mutually beneficial relationships between alumni, supporters, faculties and the whole university. It's a unique chance to support the team with ways of measuring our impact, help utilize our network to the fullest, and source additional opportunities to improve our programmes. Together we build a strong network of alumni and supporters prepared to give back to the university.

The conditions of employment correspond with the collective labour agreement for Dutch Universities (CAO NU).

Salary is subject to training and experience and may vary from a minimum of € 2,968 up to a maximum of € 4,078 gross per month (scale 9 CAO NU), based on a full-time contract of 38 hours.

Erasmus University has attractive employment conditions, which include a holiday allowance of 8 per cent, an end-of-year bonus of 8.3 per cent, and a considerate amount of vacation days. More information is available at www.eur.nl/en/working/eur-employer.

The role includes training and development in alumni engagement skills delivered by colleagues and via other professional training bodies such as CASE (Council for Advancement & Support of Education).

Rotterdam School of Management, Erasmus University

Rotterdam School of Management, Erasmus University (RSM) is one of Europe's top-ranked business schools. RSM provides ground-breaking research and education furthering excellence in all aspects of management and is based in the international port city of Rotterdam - a vital nexus of business, logistics and trade. RSM's primary focus is on developing business leaders with international careers who can become a force for positive change by carrying their innovative mindset into a sustainable future. Our first-class range of bachelor, master, MBA, PhD and executive programmes encourage them to become critical, creative, caring and collaborative thinkers and doers. Study information and activities for future students, executives and alumni are also organised from the RSM office in Chengdu, China. www.rsm.nl

RSM is an equal opportunity employer and explicitly encourages applications from candidates of all genders, ethnicities, and nationalities.

The Alumni Relations Team at the Erasmus University Rotterdam (EART) is connecting the global Erasmian alumni community: They coordinate and deliver engagement to build mutually beneficial relationships between alumni and the university, in partnership with faculties, institutions and other stakeholders. The team manages relationships, organizes events, maintains the database and (co-)creates content for and with alumni.