The Student Services Officer Role

You will have a strong student facing role as a team together with an administrative systems one. The Student Services Officer (SSO) is a critical member of the College team in the administration of the key aspects of the student life cycle. The SSO will assist the Director of Academic and Student Services (DASS) in the implementation and delivery of effective student support services including: student arrival services; student enrolment and registration; student attendance and progression monitoring; student orientation and transfer; welfare support (student in jeopardy programme); student enrichment and enhancement; student representative training; student communication; fees and debt collection and related systems and processes. The SSO will support all policies and regulations as they relate to the student environment, ensuring each student has the appropriate support services in place that will enable students to perform to the best of their ability. 

The role requires a high energy, self-starter who is able to use their initiative and be an active and productive member of a small cross functional team.

Requirements for the Student Services Officer Role

Essential

• University level qualifications or at least two (2) years’ experience in a relevant  industry and/or have equivalent qualifications and/or professional experience
• Experience of working in a customer services/ education front of house service
• Have the ability to communicate with staff and students from a diverse range of cultural and educational backgrounds
• Good verbal and written English language communication skills
• Possess good data analysis and presentation skills
• Good team-working skills
• Good understanding of the importance of file management (including electronic files)
• Be able to prioritise duties, and seek clarification and guidance from manager when faced with competing priorities
• Demonstrate sound knowledge of equal opportunity, equity and workplace health and safety principles and ability to implement them at the strategic and/or operational level
• Possess a “can do” mentality
• Shine when under pressure
• Flexible attitude to work including a willingness to work weekends and evenings in support of student and administrative activities
• Commitment to self-improvement

Desirable

• Customer services training
• Experience of working in a multi-cultural environment
• Experience in handing customers financial accounts
• Use of project management tools and techniques
• Social media skills
• Multi-media skills in basic video production
• Resilient in pursuit of excellence

Navitas offers a Competitive Salary.

Navitas Limited

Navitas Limited is an Australian owned public listed company. Navitas is an industry leader in providing managed campus services, pre-university and university pathway programmes for domestic (Australia only) and international students. Navitas conducts a wide range of activities in Asia, North America, Africa, Australia, Continental Europe and the United Kingdom. Navitas Colleges are modern and dynamic educational institutions committed to providing quality educational programmes and excellent student support in an environment that encourages students to achieve the best possible results in their studies. The UK Colleges offer a range of Degree Programme Elements from undergraduate Level 0 (Foundation) to Level 1, 1st Year university studies and postgraduate Masters Preliminary programmes in a wide range of degree pathways.  The Colleges are all based on the campus of their Partner University and as such are Associate or Affiliate Colleges of their Partner University.  Navitas students benefit from the range of facilities open to all University students.