The new colleague we are looking for will start in the Front Office/Master Admissions team. The colleague we are looking for will perform the following tasks, after an initial training period, according to a schedule formulated by the team leader, whereby peak periods serve as a guiding principle:

• Staff the Front Office desk (primary faculty student services) including back office tasks.

• Provide information to (upcoming) students.

• Provides information to staff (including reports from SAP/SLM).

• Works closely together with the Marketing and Communication department in order to have the most updated information on the website.

• Act as contact person for various stakeholders (such as academic staff, support staff, students) both within and outside the Faculty.

• Supports the Student advisor by acting as an intermediary between student and Student Advisor(Special) Course registrations within the applicable timeframe.

• Providing certified transcript and declarations.

• Registration of non-regular students.

• Coordinate the handling of bachelor and master applications (and processes these in SAP/SLM).

• Coordinate the handling of Scholarship applications.

Depending on the needs of the faculty Office of Student Affairs and development of the new colleague, he or she might be affiliated to other teams and might be given other tasks.

• This new officer has completed a relevant MBO+/HBO degree in the field of administrative work and/or evidence of experience in a similar job/intellectual level.

• Is a true team player and is able to contribute to meetings in creative ways and strike a balance between being flexible and being proactive and assertive.

• Is fluent in English and Dutch, in written and oral communication (an English test might be a part of the selection procedure).

• Is able to work with Microsoft Office applications. Having experience in working with SAP SLM is a plus.

• Has no dislike of bulk activities and is able to shift gears quickly.

• Is accurate, efficient, service-oriented and immune to stress.

• Has a drive to deliver high quality work.

• Has a sense of proportion regarding interactions and (cultural) diversity within the academic community.

• Has a proper sense of perspective in university-wide interactions.

• Is capable of giving and receiving feedback effectively.

Further details:

• The staff member works with data, which are confidential and sensitive to fraud, which is why a discreet job attitude is called for.

• Given our culturally diverse student population and teaching staff, we expect our new staff member to deal with differences respectfully.

• Regarding working hours/days in peak periods, some measure of flexibility is needed during six weeks per year on average (announced in advance).

• The new team member is open for tasks in other teams at office of student affairs.

If this job description suits your profile, please do not hesitate to apply (more information: below).

What we have to offer

We offer a dynamic and challenging job in an internationally oriented organisation where young people receive an advanced education and scholars conduct exciting research.

This position will offer you the opportunity to collaborate with a variety of interesting people ranging from highly educated professionals to students.

In terms of our organisation, you are a member of the faculty Office of Student Affairs.

Specifically, we offer a 0.70 fte appointment for 1 years. In case of good performance and equal prospects for the faculty, the contract will be continued for another year. A fixed appointment is possible after three year.

Remuneration will be according to standard salary levels, depending on education and relevant work experience. This implies a minimum of € 2.329,- and a maximum of € 3.548,- gross per month for a full-time appointment of 38 hours per week (salary scale 7/8, Dutch Universities Conditions of Employment).

Each year the standard salary is supplemented with a holiday allowance of 8% and an end-of-year bonus of 8.3%. Other secondary conditions include e.g. partially paid parental leave.

You have to be willing to move to (the vicinity of) Maastricht. If you do not already live in Maastricht (or its direct surroundings) you will be eligible for an allowance for moving costs. If you do not already live in Maastricht (or its direct surroundings) you might be eligible for an allowance for alternative housing.

Starting date: as soon as possible

The terms of employment of Maastricht University are set out in the Collective Labour Agreement of Dutch Universities (CAO). Furthermore, local UM provisions also apply. For more information look at the website http://www.maastrichtuniversity.nl > Support > UM employees.

Maastricht University

Maastricht University is renowned for its unique, innovative, problem-based learning system, which is characterized by a small-scale and student-oriented approach. Research at UM is characterized by a multidisciplinary and thematic approach, and is concentrated in research institutes and schools. Maastricht University has around 18,000 students and 4,400 employees. Reflecting the university's strong international profile, a fair amount of both students and staff are from abroad. The university hosts 6 faculties: Faculty of Health, Medicine and Life Sciences, Faculty of Law, School of Business and Economics, Faculty of Science and Engineering, Faculty of Arts and Social Sciences, Faculty of Psychology and Neuroscience.

Faculty of Arts and Social Sciences

The Faculty of Arts and Social Sciences (FASoS) has about 250 staff members, and about 1,600 students. More than 76% of the students are non-Dutch (64 different nationalities). All programmes are offered in English and some are also offered in Dutch. FASoS offers four 3-year bachelor’s programmes: Arts and Culture, Digital Society, Global Studies and European Studies. It also offers eight different 1-year Master’s programmes and two 2-year research master’s programmes.

Research is organised around four programmes: Politics and Culture in Europe; Science, Technology and Society Studies; Arts, Media and Culture; and Globalisation, Transnationalism and Development. The Faculty of Arts and Social Sciences is housed in the historic city centre of Maastricht.