What will you do?
Working at a service desk is an extremely varied job. You talk directly with users and answer as many questions as possible yourself. You give users confidence that the question or problem is in good hands. You are knowledgeable about current technologies as well as UM processes.

Our self-organising ServiceDesk team includes full-time colleagues as well as student employees. Together, you staff both the ICT back office and the two ICT front offices in the city centre and in Randwyck.

You provide services to students, lecturers, researchers and support staff, making a direct contribution to our primary processes of education and research.

What are we looking for?

You will apply your competences in an interesting, innovative and dynamic environment and enjoy ample opportunities for professional development in your own field.

• You have a passion for both IT and service provision;
• You think and work at a higher vocational education (HBO) level and hold a degree in IT and/or Hospitality;
• As a ServiceDesk employee, you are a jack-of-all-trades! This means you have good knowledge of networks (MTA/CCNA), applications (MOS), management systems (MTA/MCSA) and processes (ITIL). Certification is a plus;

• You have an excellent command of oral and written English. You are willing and able to learn Dutch so that you can converse with colleagues and clients on work-related topics;

• You are willing to work in the evenings and weekends to help guarantee our service provision.

Your personality:
You enjoy helping people. You are enthusiastic, creative and proactive, have strong communication skills and work well in a team. You are curious, detail oriented and focused on achieving results. You are eager to learn, as demonstrated through independent study and certifications. In addition, you are able to identify areas in which you could improve and make concrete proposals for how to do so.

What we offer:

• The opportunity to make your mark at the most international university in the Netherlands in beautiful Maastricht;
• A challenging work environment and pleasant colleagues;
• In addition to the regular ServiceDesk work, you also get opportunities to sink your teeth into an extra challenge;
• The space and facilities for personal and professional development using the latest technologies;
• Excellent fringe benefits, including flexible working hours, 232 holiday hours supplemented with time in lieu, a good pension scheme, the option of working from home and CAO á la carte;
• The job classification and salary scale depend on your education and experience. The gross monthly salary ranges from €2,329 to €3,144;
• Holiday allowance and end-of-year bonus of 8.33% each, in accordance with the Collective Labour Agreement of Dutch Universities (CAO-NU);
• An initial two-year employment contract, with the possibility of conversion into a permanent employment contract.

The terms of employment of Maastricht University are set out in the Collective Labour Agreement of Dutch Universities (CAO). Furthermore, local UM provisions also apply. For more information look at the website http://www.maastrichtuniversity.nl > Support > UM employees.

Maastricht University

Maastricht University is renowned for its unique, innovative, problem-based learning system, which is characterized by a small-scale and student-oriented approach. Research at UM is characterized by a multidisciplinary and thematic approach, and is concentrated in research institutes and schools. Maastricht University has around 18,000 students and 4,400 employees. Reflecting the university's strong international profile, a fair amount of both students and staff are from abroad. The university hosts 6 faculties: Faculty of Health, Medicine and Life Sciences, Faculty of Law, School of Business and Economics, Faculty of Science and Engineering, Faculty of Arts and Social Sciences, Faculty of Psychology and Neuroscience.

Maastricht University (UM) is the most international university in the Netherlands, distinguished by its innovative education, international character and multidisciplinary approach to research and education.