Technology and education go hand in hand. Educators cannot do their job without using digital education technologies for courses and training. You have the passion to support innovative education and your technical knowledge and solution-oriented drive help you work on these improvements

The TLS support team supports a wide range of educational applications. When changes are made to applications, we make sure that teachers know what this means for them. You ensure that the support team can answer complex questions from teachers about the application of technology in education. You are familiar with our processes and you continue to critically search for continuous improvements. You also participate in projects that are started and implemented cross-functionally. You organize the first-line service desk in collaboration with your colleagues, advise and work with many departments on the education of the future. You are an indispensable source of information for the support team and your direct colleagues. Sometimes you contact a functional manager or other experts to find a solution. Together we are 100% committed to providing the very best support to top quality education, thereby making a significant contribution to the overall quality of education at TU Delft.

As a senior you have a guiding role within the team and you will be involved in projects to further develop the service content and process. Our (young) department has experienced a lot of growth in a short period of time and this is expected to continue. It is up to you and your colleagues to properly implement these changes and to continue to optimize the supporting processes.

You do this within our team, which consists of six colleagues and yourself. We are all experts in our field who get energy from providing the best support for a lecturer. At times it can be hectic and dynamic in our department, that's why we always help each other and do our work in a positive atmosphere. Variety, room for your own ideas and independence, teamwork and quality, these are the core values of our team.

• You have completed a HBO or WO education.
• You have extensive experience and interest in supporting users with ICT tools and you have technical knowledge in this area.
• You have work experience in higher education.
• You have good knowledge of process and project management.
• You like to tackle issues with a positive mindset, are decisive and can act quickly.
• You can give direction to a team in an inspiring way, you are strong in organizing, you like to work with colleagues on improvements and innovation, and at the same time you can operate independently.
• You are a pleasant interlocutor at all levels, you easily make contact with various parties and you are convincing in your way of doing things.
• You write and speak excellent English, a knowledge of Dutch is a plus. 

Fixed-term contract: 1 jaar.

• Duration of contract is 1 year with prospect for extension.
• A job of 32-38 hours per week.
• A salary based on scale 10 of the CAO for Dutch Universities with a minimum of € 2.836,- and a maximum of € 4.474,- gross per month, plus 8% holiday allowance and an end-of-year bonus of 8.3%.
• An excellent pension scheme via the ABP.
• The possibility to compile an individual employment package every year.
• Discount with health insurers.
• Flexible working week.
• Every year, 232 leave hours (at 38 hours). You can also sell or buy additional leave hours via the individual choice budget.
• Plenty of opportunities for education, training and courses.
• Partially paid parental leave
• Attention for working healthy and energetically with the vitality program.

Delft University of Technology

Delft University of Technology is built on strong foundations. As creators of the world-famous Dutch waterworks and pioneers in biotech, TU Delft is a top international university combining science, engineering and design. It delivers world class results in education, research and innovation to address challenges in the areas of energy, climate, mobility, health and digital society. For generations, our engineers have proven to be entrepreneurial problem-solvers, both in business and in a social context. At TU Delft we embrace diversity and aim to be as inclusive as possible (see our Code of Conduct). Together, we imagine, invent and create solutions using technology to have a positive impact on a global scale.

Challenge. Change. Impact! 

University Corporate Office - Education & Student Affairs

Education & Student Affairs (ESA) provides educational support by taking care of education and student administration, coordinating education policy, supporting and supervising Dutch and international students and PhD candidates, providing training in teaching and other areas, giving educational advice and support and organising sport & culture activities. ESA is made up of the departments Education Service Centre, Academic Services, Extension School and X. ESA employs around 250 staff. ESA is known within the TU Delft for the high-quality service it provides and has a pro-active and solution-oriented culture.