Manager Teacher Support and Quality Assurance (0.8 - 1.0 FTE)

Manager Teacher Support and Quality Assurance (0.8 - 1.0 FTE)

Published Deadline Location
27 Apr 24 Oct Eindhoven

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The TU/e is looking for a strong connector who fuels and supports educational innovation and quality!

Job description

General aspects:

The Education and Student Affairs service department (ESA) is the central service point for teachers and (prospective) students at Eindhoven University of Technology. ESA provides a range of services, both centrally and from the departments, in the field of educational support, educational logistics, study skills, career guidance, use of EdTech, professional skills and language teaching. ESA also supports the Executive Board, the Deans of the Bachelor College and the Graduate School, and the departments in the fields of education policy, legislation and regulations, quality assurance, education and institution accreditation, educational innovation and internationalization.

The Teacher Support & Quality Assurance department consists of two main areas of attention: Educational Teacher Support and Educational Quality Assurance. The Teacher Support service team aims to be an educational innovation key partner in TU/e by offering effective, efficient, customer-oriented services and coaching, with state-of-the-art knowledge and hands-on skills on education, innovation, and EdTech. The central Teacher Support department enables educational innovation and works closely together with the Teacher Supporters in the departments, Information Management Services and Program Directors.
The Quality Assurance service aims at closing the evaluation loop and works on continuing improving the TU/e quality assurance framework and translates that into developing evaluation and accreditation processes.

The team's mission is to initiate and create bridges between departments and people to implement and monitor educational innovation with passion. Therefore, the team fosters departmental Teacher Supporters with high-quality, up to date educational support. The team supports the departmental Teacher Supporters and lecturers during the educational design process, analyses, advises, and spars, but also has a hands-on mentality and makes a difference in the organization. Furthermore, the team also enables departmental QA officers to continuous improvement of education. Next to that, the team manages and executes the TU/e wide execution of the quality surveys and supports accreditation processes.  The QA policy officers are responsible for tactical policy on exams and fraud prevention and the quality cycle in education.

TU/e is at the verge of further improving the quality of education by implementing the vision and strategy 2030 on education. TS&QA plays a pivotal role in implementing this strategy. The core characteristics of our strategy are:
  • Implementing Challenged Based Learning.
  • From teaching (teacher centered) to learning (student centered).
  • Individual learning paths for students.
  • Innovation of education through programs such as BOOST! (Be the Owner Of your Own Study).
  • Strong collaboration with our Dutch and European alliance partners.
  • Flexibilization of education.

Job description:

You are integrally responsible for the directions, results and operations of the Teacher Support and Quality Assurance department within ESA that consists of two sub teams  involving 15 people.

The main challenges are to further nurture and develop the team towards a business partner regarding future education and strengthening the bonds with important stakeholders. Next to that we expect that the quality assurance within TU/e at program level will change fundamentally, moving towards development-oriented quality assurance, thus, having significant impact on both departments and our central QA team. The team consists of many young and talented professionals that need further guidance within the fast-moving setting of TU/e.

As strategic business partner and thought leader of our future education and educational support infrastructure, you will be enabling and driving the pivot of the integration of technological possibilities in educational developments at the university (e.g. Challenge Based Learning, Learning Analytics, Hybrid/blended education, E-assessment, EdTech) together with General Affairs, IMS, and departments with the focus on implementing and excellent support services. Essential is that our future education is being developed from a holistic educational perspective in which IT is an important enabler but not the goal in itself and ensure that, this way, that teachers really feel supported in their core business.

As Manager Teacher Support and Quality Assurance, you and your team are fueling the direction, policy and development of three important service chains in educational support that lie at the heart of our education and strategy:
  • Teacher Support: enables teachers in education to innovate and execute excellent education and examination.
  • Exams and fraud(prevention): enables exam committees and teachers to conduct exams in a safe manner and provides an adequate policy and tools for examination.
  • Quality Assurance: provides insight in the quality of our education from course level to program level.

Our service chains are managed by representatives of the departments (Departmental Managers ESA), thus creating a federative approach and fostering a high level of ownership throughout our university and creating a strong binding with the educational process.

Various preconditions have been created at the TU/e for innovations in education and quality assurance and a clear vision towards 2030 has been adopted in the organization. Many cutting edge EdTech and AV resources are now making it possible to design education in an optimal mix of forms.

You will partner up with several stakeholders in the TU/e (e.g., Educational Board, Teacher Support Chain, Information Manager) to drive the continuous developments in supporting teachers in improving students' learning.

You will also chair the Change Advisory Board of the EdTech landscape and act as a liaison in relaying and exchanging information with internal and external stakeholders.

In addition, you will be a member of the management team of the service department of Education and Student Affairs and of the TU/e wide management team Education and Student Affairs which consist of the managers ESA of each department and of the managers of the service department. Thus, you will contribute to the vision of Education and Student Affairs.


Eindhoven University of Technology (TU/e)


Are you an experienced people manager that brings our enthusiastic, talented, international, welcoming TS&QA team to the next level?

Are you the thought leader in educational innovation and quality assurance with a hands-on mentality, knowing how to foster and drive innovations? 

Are you experienced with (project) management and stakeholder management skills and know how to execute them in an academic context?

Do you have a well-founded and innovative vision on education, and do you function optimally in a matrix of actors?

Are you a pro-active team player with a customer-oriented attitude?

Are you the business partner who - together with others in our team and educational management and policy makers - keeps up with EdTech & Education developments and will you be giving that extra boost to the range of possibilities and solutions that the entire chain of teacher support officers can offer to our teachers?

Do you understand the needs of teachers in implementing innovation in education and are you able to coach a multidisciplinary, multicultural and multi diverse team that translates these needs into policy proposals, project plans and well-appreciated implementations?

Can you oversee the process of quality assurance from student evaluations to accreditation and do you see it as a challenge to facilitate the TU/e wide development of an integrated quality assurance culture?

Do you like pioneering and sharing experiences with internal and external stakeholders?

Then we look forward to receiving your application! Particularly if you recognize the following characteristics in yourself:
  • A Master's degree, preferably in educational sciences. A PhD is a pre.
  • Experienced in managing a team, preferable in educational innovation and quality assurance and able to stand out as a business partner.
  • Experienced in working in a complex environment with multiple stakeholders.
  • Strong relationship management skills, ability to build a personal network throughout the workplace and work with a variety of personalities.
  • Strong policy and advisory skills and able to connect strategy towards implementations and operations.
  • Experienced in program and project management.
  • Critical thinker, collaborative attitude, independent problem solver, getting things done mentality, appreciated colleague.
  • Strong affinity with technical and scientific subjects.
  • Good command of the English language, spoken and written.

Conditions of employment

  • We are offering a 0.8 - 1.0 FTE appointment. Depending on experience and education, the salary for a full-time contract ranges between € 5.294,-- and € 6.444,-- gross per month (salary scale 13 CAO Dutch Universities).
  • We are offering a temporary appointment for a period of one year. The employment contract may be extended in the event of good performance and if the financial conditions remain the same.
  • The TU/e offers a broad package of fringe benefits, for instance a year-end bonus of 8.3%, holiday allowance of 8%, 41 days of vacation for a 40-hour week, a generous employer's contribution to the ABP pension plan, a selection model for conditions of employment, childcare on the campus and excellent sports facilities.
  • We support hybrid working. For this position, we expect a physical presence of 3 days on our campus.
  • Depending on the CV and work experience, an appointment via EUFLEX (TU/e secondment agency) is possible.
  • We believe it is important that our employees continue to develop themselves and offer various facilities to do so.
  • You will be working within a team of incredibly nice, helpful, inspiring, and motivated colleagues.

In addition to this:

An assessment will be part of the procedure, planned after the second-round interview.


  • Support staff (clerical, administrative, facility)
  • max. 30.4 hours per week
  • University graduate
  • V28.5612


Eindhoven University of Technology (TU/e)

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De Rondom 70, 5612 AP, Eindhoven

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