Student Initiative Helpdesk (SIH) Coordinator Vacancy (0,8 FTE)

Student Initiative Helpdesk (SIH) Coordinator Vacancy (0,8 FTE)

Published Deadline Location
10 Aug 21 Aug Maastricht

You cannot apply for this job anymore (deadline was 21 Aug 2022).

Browse the current job offers or choose an item in the top navigation above.

Maastricht University is looking for a new Student Initiative Helpdesk coordinator to support new and existing student initiatives with new ideas and the development of their organisations.

Are you passionate about helping others and know your way around Maastricht and its student landscape? Then the Student Service Centre (SSC) is looking for you as of September 2022.

Job description

In support of projects such as Match, Kaleido, mymaastricht, as well as the Student Project Team (SPT) you will become the gatekeeper for questions of the boards and leaders of Maastricht’s student organisations. Your main goal will be to guide and advise associations with their questions, while managing a knowledge database with relevant information on starting and maintaining a student organisation in Maastricht.
By organising multiple workshops and network events throughout the academic year, you will support and connect various initiatives. Alongside, it is your task to oversee and improve student organisation-related policies within UM. The effective collaboration with other departments is thereby an essential element of your work.

You're key tasks will be to

  • Manage and update the existing database of information in form of a digital Helpdesk in collaboration with various UM departments
  • Connect associations to relevant departments and employees
  • Provide basic legal (advice on writing statutes, notary, etc.) and financial guidance
  • Develop the brand of the SIH further and promote the Helpdesk to students and staff of UM (Social media and Newsletter)
  • Organise various workshops with partner organisations on topics such as funding possibilities, board transitions or event organisation


Maastricht University (UM)


Do you see yourself in the following requirements? Then this is the job for you!

  • High written and spoken Dutch and English language proficiency
  • Good social skills
  • Good administrative skills
  • Experience in and familiar with Maastricht’s student organisations
  • Well-informed about university operations and departments
  • Experience in legal or financial consulting is a plus

As Student Initiative Helpdesk coordinator, you will be the direct connection point between Maastricht's thriving student community, and many university departments as well as other parties within the city. A positive attitude towards personal growth and learning is as essential as professionality and responsibility in your work.

Conditions of employment

Within your employment, the following conditions and benefits will apply

  • Salary level of scale 8 (CAO-NU), with the tier according to experience for 0,8 FTE (30,4 hours);
  • Flexible working spot in the StudentenStad office at the Student Services Centre; Work-Laptop and phone provided;
  • Various benefits within the CAO model of Maastricht University;
  • Available working budget to organise panels, courses, follow a course or purchase beneficial tools.

The terms of employment of Maastricht University are set out in the Collective Labour Agreement of Dutch Universities (CAO). Furthermore, local UM provisions also apply. For more information look at the website > About UM > Working at UM.


Maastricht University

Maastricht University is renowned for its unique, innovative, problem-based learning system, which is characterized by a small-scale and student-oriented approach. Research at UM is characterized by a multidisciplinary and thematic approach, and is concentrated in research institutes and schools. Maastricht University has around 22,000 students and about 5,000 employees. Reflecting the university's strong international profile, a fair amount of both students and staff are from abroad. The university hosts 6 faculties: Faculty of Health, Medicine and Life Sciences, Faculty of Law, School of Business and Economics, Faculty of Science and Engineering, Faculty of Arts and Social Sciences, Faculty of Psychology and Neuroscience.
For more information, visit


About Maastricht University's Student Service Centre (SSC)

The SSC helps students with a wide range of issues related to studying and student life. This includes topics such as application, registration, tuition fees and diploma recognition, but you can also contact the SSC for legal advice on a study related issue, career advice or advice from a psychologist. In addition to providing students with help, the SSC supports several organisations that organise extracurricular activities.

You can find more information about the SSC under:


  • Support staff (clerical, administrative, facility)
  • max. 30.4 hours per week
  • €2818—€3764 per month
  • Higher professional education
  • AT2022.322E


Maastricht University (UM)

Learn more about this employer


Bonnefantenstraat 2, 6211 KL, Maastricht

View on Google Maps

Interesting for you