Team Leader Facilities Support
Are you motivated to build the facilities support services of Wageningen University & Research? We are looking for an enthusiastic, independent and proactive Facilities Support (FS) team leader.

Your Job
As an experienced team leader, you will work in a customer contact environment. You will form self-managing teams with employees at different locations, each with their own responsibility.
You are able to realize a further professionalization from execution to direction and in the field of hospitality in our services. In addition, you will supervise the team members, you will be responsible for the substantive management of work processes and you will take care of training, planning, recruitment & selection and coaching of the team. Finally, you translate customer needs into appropriate services and ensure that the goals of the team are achieved. You do this in consultation with fellow team leaders and the head of Operational Services.
Your duties and responsibilities:

• You are responsible for the quality and deployment of employees, you draw up an overall annual schedule and periodically evaluate performance;
• You provide a stimulating contribution to the development of employees and address employees on agreements made and results;
• You are (jointly) responsible for the development of Facilities Support in a broad sense, both in terms of service provision and employee development;
• You set the parameters, outline and prioritize, and share responsibility for the standardization of services and processes;
• You maintain close contacts with internal clients (location managers), you monitor quality and translate the service demand into an adequate offer at a good price-quality ratio;
• You are a substantive sparring partner for the internal client;
• You are able to take the lead in certain themes and projects across FS.

Your Qualities
You are a stimulating and coaching manager and obviously have a customer-friendly and service-oriented attitude. You are a real team player, but also able to work independently.
We consider the following competencies important for a good performance in this position: customer focus, planning & organization, environmental awareness, connecting leadership and coaching.
You also possess:

• Minimum HBO working and thinking level;
• Supplemented with training focused on leadership;
• Knowledge in the field of Facility Management;
• Affinity with Health & Safety and HR issues;
• Dutch C1 level is mandatory;
• Several years of experience in the field of (commercial) services.

You can see that there are plenty of challenges ahead of you. These challenges can also be seen as development opportunities. So if you do not yet have the track-record required in the vacancy, but do have solid work experience, we would also like to invite you to apply.

You will work here
Facility Management is a broadly oriented organizational unit within WUR and responsible for a wide range of services: from housing to automation, from sports facilities to coffee machines and from reception services to purchasing and library services. Facility Management aims to provide students and colleagues with a learning and working environment in which they can work together on the future and get the best out of themselves. An inspiring environment where there is room for meeting, collaboration and relaxation. Our mission is to proactively support and advise WUR so that WUR can also make a difference in the facilities domain.
Within our Facilities Support department, we provide facility services within the research and education buildings of Wageningen University & Research. We do this with over 130 facilities employees and receptionists and 3 team leaders, spread over more than 15 buildings.

Wageningen University & Research offers excellent terms of employment. A few highlights from our Collective Labour Agreement include:

• working hours that can be discussed and arranged so that they allow for the best possible work-life balance;
• the option to accrue additional compensation hours by working more;
• sabbatical leave, study leave, and partially paid parental leave;
• there is a strong focus on vitality and you can make use of the sports facilities available on campus for a small fee;
• a fixed December bonus of 8,3%;
• excellent pension scheme.

In addition to these first-rate employee benefits, you will of course receive a good salary. We offer, depending on your experience, a competitive gross salary of between €3.166,- and € 4.520,- for a full-time working week of 36 hours, in accordance with the CLA Wageningen Research (scale 9 ). Additionally, a contract for 32 hours can be discussed. You will initially receive a one-year contract, which will be extended to an open-ended contract upon in mutual enthusiasm.
Wageningen University & Research encourages internal advancement opportunities and mobility with an internal recruitment policy. There are plenty of options for personal initiative in a learning environment, and we provide excellent training opportunities. We are offering a multi-faceted position in an international environment with a pleasant and open working atmosphere.
You are going to work at the greenest and most innovative campus in Holland and with your work you have a clear and positive impact on society. At WUR we work on the most pressing challenges of our time, like climate change and feeding the world in a sustainable way.
You are going to work at the greenest and most innovative campus in Holland, and at a university that has been chosen as the “Best University” in the Netherlands for the 19th consecutive time.

Wageningen University & Research

Wageningen University & Research
The mission of Wageningen University & Research is “To explore the potential of nature to improve the quality of life”. Under the banner Wageningen University & Research, Wageningen University and the specialised research institutes of the Wageningen Research Foundation have joined forces in contributing to finding solutions to important questions in the domain of healthy food and living environment. With its roughly 30 branches, 7,600 employees (6,700 fte) and 13,100 students and over 150,000 participants to WUR’s Life Long Learning, Wageningen University & Research is one of the leading organisations in its domain. The unique Wageningen approach lies in its integrated approach to issues and the collaboration between different disciplines.
Read the 5 reasons why your future colleagues enjoy working at WUR and watch this video to get an idea of our green campus!
We will recruit for the vacancy ourselves and do not appreciate unasked for services from recruitment agencies. However, sharing in your network is appreciated.