We are looking for two detail-oriented and customer-focused Registrar’s and Admissions Officers to join our team at RSM. You will manage the learner journey from application to graduation (cradle to cradle), ensuring the smooth administration of admissions, academic records, and policies, while delivering exceptional service to students and stakeholders alike.
If you are proactive, highly organized, and passionate about supporting students with integrity and accuracy, we would love to hear from you!
Job description You will be responsible for processing examination grades and managing the academic student experience/administration from admissions, via enrolment, to graduation. You offer services that are accurate, timely and consistent with RSM academic policies. Furthermore, you manage, maintain and update academic information in various systems like CRM, Osiris and Canvas. Together with your colleagues also from other departments you will check whether all is compliant with admission requirements, academic guidelines and examinations, and accreditation regulations.
In addition, you are responsible for verifying degrees and certificates for alumni, as well as providing certified copies of documents such as diplomas, transcripts, letters, and other records to students, alumni, faculty, and external organizations.
Another important task is assisting students from overseas in obtaining all the legal documentation required to enter and study in the country, (visa, residence permit, etc.).
Your daily activities and responsibilities include: - Prepare the admissions process and collect the relevant admissions documents submitted by students that applied for our programmes.
- Understand and anticipate applicants’ needs throughout the admissions process; ensure proper scheduling of campus visits; conduct offer administration by creating and sending offer letters.
- Support the application process of the designated programmes by processing and evaluating applications.
- Stay updated on changes in Dutch legislation that have an impact on foreign students.
- Coordinate and execute the smooth introduction and arrival of students by collaborating with other RSM staff where needed.
- Manage track records in our administrative system (Embark, CRM ) from applications and enrolment to graduation, including also cases of deferrals or withdrawals
- Manage, update and control the grading system/process by constantly aiming for efficiency and effectiveness in using our systems (Osiris, Canvas) through innovation, standardization and automation.
- Checking whether the grading process and procedures are compliant with the current RSM Examination Regulations.
- Control and support the visa and residence permit process for MBA programmes students and incoming exchange students and support incoming faculty with invitation letters.
- Handle daily administrative requests (i.e. grade reports, enrolment letters, certified copies of documents, verification letters, etc.) from students and alumni, companies and RSM staff to ensure that the information provided is accurate, on time and consistent with RSM policies.
- Liaise with faculty members, colleagues and students in order to manage, process and check, passing requirements, grades and feedback requests.
- Liaise with several departments from the greater Erasmus University, including academic affairs and student services, as well as the RSM Examination Board.
- Issue diplomas and transcripts once academic requirements are met.
- Assist in formal accreditations of post-experience degree programmes.