Programme Manager Online Masters

Are you an entrepreneur at heart and passionate about education? Do you thrive in an agile, start-up environment? Join our innovative team within an established institution and make an impact in education. If you're passionate about enhancing the student experience and success, you could be our new colleague for the Online Masters team.

Job description
The Programme Manager will be the primary point of contact for students after they have registered for our Online Master programmes. This role is essential in ensuring that students have a seamless and enriching experience throughout their academic journey. The ideal candidate will be empathetic, organised, tech-savvy, and passionate about student experience and success. As this is a fully online programme, all communication with students will be conducted virtually.

The Programme Manager will be part of our Online Masters team preparing to launch two new Online Master programmes. This position reports to the Associate Director of the online master's programmes.

Your daily activities and responsibilities include:

• Serve as the main point of contact for students, addressing their queries and concerns promptly.
• Provide guidance and support to students throughout their studies.
• Coordinate with faculty and programme management to resolve student issues.
• Develop and implement strategies to enhance student engagement and satisfaction.
• Monitor student progress and provide proactive support to ensure academic success.
• Organise and facilitate virtual events and workshops to foster a sense of community.
• Build and strengthen the student community through various initiatives and activities.
• Assist students with technical issues related to the online learning platform and other technical aspects.
• Collaborate with colleagues from programme management, IT, admissions, and the registrar, among others.

• At least three years of working experience with coordination of (educational) Programmes
• Experience in student services or similar role.
• Customer friendly, calm and proactive.
• Excellent communication and presentation skills in English
• Proficient in Microsoft office 365, and CANVAS or other similar learning platform desirable
• Ability to take initiative
• Ability to work well independently and as a team player in a global and virtual environment
• Ability to multi-task and to work with a globally and culturally diverse body of internal and external stakeholders
• Flexibility and willingness to work outside of standard business hours
• Ability to think critically to make timely decisions

Preferably you also have

• The ability to collaborate effectively with others on a common goal, keeping the student experience at the forefront.
• Experience with Online Masters/education and a true believer of this vision of next step higher education

We offer an ambitious, international and dynamic environment, in which we compete with the top business schools in Europe. You will be part of a close, innovation-driven team on a vibrant university campus. Your ambition and personal drive will be greatly valued and we invest in personal development. We make sure you feel good about yourself, that you enjoy your work and that you grow in your profession.

You will also get:

• A salary between €3,600 - €4,200 gross per month on fulltime basis (ex. holiday allowance), based on your education, knowledge and work experience.
• 25 holidays and 12 ADV days.
• Annual 8% holiday allowance.
• Variable end of year performance bonus.
• The flexibility to work from home with most of your working hours spent in the office
• Hybrid working
• The opportunity to participate in our collective health insurance.
• Access to all facilities on campus.
• Participation in our collective pension scheme.
• The possibility to travel with NS business card.

Rotterdam School of Management, Erasmus University Rotterdam (RSM BV) is one of Europe’s most international and innovative business schools. Its primary focus is to develop business leaders with international careers who can become a force for positive change by carrying their innovative mindset into a sustainable future. RSM BV is privately funded and providesa first-class portfolio of MBA and executive programmes with an international team of 150 staff working from the university campus in Rotterdam.

RSM BV offers an environment where the staff is encouraged to embrace change as a challenge in helping the organisation reaching its goals and those of its students. The working atmosphere at RSM BV is informal and communication lines are short. Being an independent and commercial company within the Erasmus University, the situation of RSM BV is sometimes complex and challenging. At the same time the company itself it small enough to maintain personal contacts and be able to have an overview of what’s going on throughout the organisation. The environment is culturally diverse and very international.

RSM BV is located in a pleasant and relatively small office, based at the Erasmus University campus in Rotterdam. It’s a lively environment, with students, staff and different companies and restaurants. The office is easy to reach by public transport as well as by car.

RSM BV is an equal opportunity employer and explicitly encourages applications from candidates of all genders, ethnicities and nationalities. RSM BV values internal mobility; therefore internal candidates are strongly encouraged to apply. For more information, please visit the RSM BV website: www.rsm.nl