Summary of Position

The Student Services Coordinator (SSC) will have four principal responsibilities:

1. managing all aspects related to student housing - tasks range from maintaining and expanding our partnerships with local housing providers (The Study Hotel, The Student Experience, Dutch homestays), to serving as the liaison between the students and the housing providers, coordinating the student placement process, and overseeing the accurate (financial) administration of all agreements, contracts, and invoices;
2. ensuring the Amsterdam Study Center's compliance with CIEE's health, safety, and security (HSS) policies - tasks range from handling the correct reporting and management of all on-site HSS incidents, to serving as the lead health, safety, and security officer, compiling and maintaining HSS data, designing HSS intervention and remediation policies, and administering CIEE's Emergency Notification System and sharing emergency phone duty;
3. overseeing CIEE Amsterdam's students' immigration and enrollment status - tasks chiefly involve liaising with UvA and VU Student Services offices, the Dutch government's Immigration and Naturalization Service (IND), and the municipality of Amsterdam to ensure that students are enrolled at the UvA/VU on a timely basis, are in compliance with IND rules pertaining to their lawful stay in the Netherlands, and meet any and all further obligations placed on them by the municipality of Amsterdam;
4. designing and coordinating CIEE Amsterdam's (semester) orientation programs - tasks range from drafting the orientation program, to staff allocation, and making all of the necessary arrangements with partners and vendors (all while working and staying within the allocated budget).

In addition to carrying out these four key tasks, the SSC will also contribute in a supporting capacity to the organization and coordination of CIEE Amsterdam's semester, summer, and short-term programs' activities, day trips, and overnight excursions. Depending on the program in question, some weekend work may be required, but time can be compensated with time off during the week.

The job will be principally administrative in nature (i.e. it will involve a great deal of office work), although CIEE's focus on experiential learning will allow the SSC to spend time with students in and around the city of Amsterdam, as well.

This position is ideally suited for candidates who are skilled, experienced, and detail-oriented administrators, organizational masterminds who thrive on complexity, and who show a strong interest in working in the field of international education (the latter is truly non-negotiable!).

Given that the SSC will be asked to manage critical incidents and handle secure/sensitive information, candidates must be able to perform well under pressure, know their way around legalese and fine print (both in Dutch and English), and be emotionally resilient. The candidate will be expected to share emergency phone rotation duty with other staff members.

• Bachelor's degree required (either HBO or WO).
• Work permit required, must be able to legally work in the Netherlands.
• Proven experience in the field of student/customer services or organization management (ideally two years of on-the-job work experience).
• Language proficiency in both Dutch and English (the candidate must be near-fluent in both languages, B2/C1 level, and must have strong written and oral communication skills).
• Some knowledge of Dutch and American (academic) culture.
• Personal study abroad experience, ideally supplemented by working in an international environment.
• Seasoned leadership skills, meticulous attention to detail, and a commitment to customer service and professionalism.
• Demonstrated integrity, self-motivation, and a proactive, can-do attitude.
• Ability to apply good judgment under pressure and to make reasoned and informed decisions in sensitive situations.
• CIEE is committed to ensuring a diverse and inclusive workplace and actively prioritizes applications from minority candidates.
  

We offer a temporary contract for 40 hours per week for the duration of 1 year, with the possibility to extend. The preferred starting date is 1 July 2022.

The gross monthly salary, based on 40 hours per week, is €2,550. This does not include 8% holiday allowance. We also offer 25 vacation days (based on a fulltime-contract.

Student Services

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.