The Marketing & Communication (M&C) Division of Tilburg University is looking for an enthusiastic, proactive and entrepreneurial External Account Manager – International Markets (EAMI) (1.0 FTE) to support the Marketing & Recruitment (M&R) Department. The M&R Department consists primarily of two areas, 1) M&R Strategy & Account Management and 2) M&R Service Center. This department is responsible for the recruitment of national and international Bachelor’s and Master’s students, the strategic marketing plans that underlie these plans and the rollout/realization of these plans. In its area of expertise, M&R is an important sparring partner for 5 faculties and works closely with the Division of Academic Services.

The External Account Management is divided into several accounts:

• Domestic Branch Networks 
• Domestic Networks for research universities and universities of applied sciences
• Domestic Secondary Schools’ Networks
• International University Partners & M&R Networks
• International Secondary Schools’ Networks
• International & Regional Recruiters (Country Focus)

These domestic and international accounts are proactively maintained by different Account Managers. The Account Managers proactively generate leads. This implies that External Account Managers are responsible for both B2C (business to consumer) and B2B (business to business) relations.

As an External Account Manager, you will represent Tilburg University in a professional manner at (virtual) events and network meetings. In close collaboration with the EAMI team members and M&R

Service Center, you will work on projects assessing the international recruitment market and develop Tilburg University’s branding through joint communication projects. 

Responsibilities and duties

• co-responsible for developing market factsheets for the benefit of the recruitment of international Bachelor’s and Master’s students.
• able to collect market information on recruitment areas together with the Market Researcher, but also students, colleagues, and alumni.
• able to build and maintain networks in the recruitment areas (for instance, agents, scholarship organizations, alumni recruiters, NESOs, embassies/consulates, Chapters, alumni, etc.)
• represents Tilburg University at events (fairs, presentations, school visits) and trains agents, alumni recruiters, and other representatives in the recruitment areas.
• responsible for answering the questions of prospective students via CRM (2nd-line).

Knowledge and skills

• You have a degree from a research university, preferably in the fields of Business Administration or Economics, Marketing, Communication or Management; 
• You have evident affinity with higher education and research;
• You like to work both independently and in teams, and have excellent networking skills;
• You are enthusiastic and result-driven; You have excellent verbal and written communication skills in English and a second language;
• You are, of course, very customer-oriented (providing swift, efficient, and personal guidance to our target groups).

Fixed-term contract: 12 months, this is a temporary position, until the end of December 2023.

Please note that this is a temporary position, until the end of December 2023. The position of External Account Manager – International Market is a full-time (1.0 FTE) position. The position will be ranked in the Dutch university job ranking system (UFO communication officer 2). The gross salary for a full-time position amounts a minimum of €2818 and to a maximum of €3764 (scale 8) gross per month, in line with the experience of the candidate. 

Tilburg University offers excellent terms of employment. You are entitled to a holiday allowance amounting to 8% and a year-end bonus of 8.3% of your gross yearly income. If you work 40 hours per week, you receive 41 days of paid recreational leave per year. 

We believe flexibility, development, and good employee benefits are very important. We make clear agreements on career paths and offer all kinds of facilities and schemes to maintain an optimum balance between work and private life. Tilburg University also fosters diversity & inclusion; that is why we pursue an active policy for inclusive teams where diverse talents can flourish.  

Please visit Working at Tilburg University for more information on our employment conditions.

Tilburg University | University Services

Service society and making it better for its citizens. That is what drives us. Tilburg University's founder, Martinus Cobbenhagen, believed that anyone who wants to understand society must be actively and consciously involved in it. These ideas still form the basis of our university.

Under the motto Understanding society, our more than 2,800 employees develop and transfer knowledge and bring people from different disciplines and organizations together. In this way, we want to contribute to solving complex social issues. In doing so, we work from the fields of economics, business and entrepeneurship, social and behavioral sciences, law and administration, humanities and digital sciences, and theology.

We educate our 20,000 students of 132 nationalities to become Tilburg University Shaped Professionals: responsible and entrepeneurial thinkers, driven by solidarity, a sense of responsibility and empathy, who are able to influence and give direction to a rapidly changing society in an innovative way.

University support is invested in University Services, organized into seven divisions:

1. Academic Services
2. Marketing & Communication
3. Human Resources
4. Finance & Control
5. Library & IT Services
6. Facility Services
7. Executive Services