Are you an IT professional who wants to be challenged every day? At the TU/e, scientists and students continuously create the unthinkable. The strength of the IT landscape is their key to success and, hence, so are you. These creative minds expect you to offer them a solution for tomorrow that doesn't exist today. Together we are building the high-performance backbone that this epicenter of science and technology demands.
The Eindhoven University of technology (TU/e) is an internationally oriented university, specialized in engineering, science and technology. We are known for our big scientific impact and development of technological innovations. If you join Eindhoven University of Technology, you step onto the campus of a small university with a big impact in the smartest region of the world. A university where we work together on innovative ICT and education projects.
We are looking for an enthusiastic and knowledgeable Learning Support system Expert, with IT system support experience, and affinity with working within an education/research institute.
Within the education area, we are starting an agile product team which is integrally responsible for the maintenance of the Learning environment (Learning Management System, Online Portfolio Tool, Feedback tooling, Plagiarism Prevention software etc.) and for the support of continuous improvement and innovation in education. The agile product team Learning Support will be working on high stakes and fast paced projects and tasks in a dynamic and ever-changing environment.Job Description:
As a Learning Support system Expert, you'll be working in the agile product team Learning Support, under the responsibility of the Product Area Education within the department of Library and Information Services, LIS. Within this product team, you will be working with various disciplines according to the agile method and will be focusing on the Learning processes within education. Outside your team, you will also be working closely together with other product teams within the field of education (Assessment support, Student & Education Logistics, Hybrid Education & Audio Visual Support), educationalist experts, architecture, privacy and security and of course business representatives from our faculties.
- Assess impact analysis for RfC (Request for Change) calls, based on business needs and requirements.
- Functional management and support on educational tools (2nd line support).
- Translate educational needs into functional requirements, and the other way around.
- Keep in touch with the key-users, and other business representatives.
- Keep in touch with technical experts, both internally and from suppliers.
- Design and/or support interfaces between systems.
- Support and participation in educational innovation projects/implementation of new tools.