Employee Front desk University Library (0.8 - 1.0 FTE)

• You represent the UL. You have a visible presence and you exude a desire to help customers. You feel involved with colleagues and students;
• You help customers with all 1st-line questions we receive in the UL, by phone and via e-mail. We manage a demand management system, among other things;
• You take care of the quality of the learning environment so that students can study with us without worries;
• You are responsible for the flawless lending of books and periodicals;
• You proactively come up with detailed proposals for improving (the use of) systems;
• You are responsible for the neat appearance of our study rooms;

• A customer-friendly and proactive colleague, connecting, with a healthy dose of humour;
• Experience in a service-oriented environment is a plus;
• Experience with OCLC or other catalogue system;
• Experience with digital resources and databases;
• Affinity with the university. Someone who enjoys working with and for students;
• Communicative and able to speak and write in Dutch and English at a minimum B2 level;

We offer a dynamic and friendly working environment with room for own initiative, a lot of personal responsibility and a flexible workplace. We also offer good terms of employment in accordance with the Collective Labour Agreement for Dutch Universities (CAO NU).

The employment contract (0.8 - 1.0 fte) is for a period of one year and can be converted into a permanent position in case of good performance and unchanged organisational conditions. The salary depends on your knowledge and experience and is between € 2,471 and € 3,336 gross per month (scale 7) for a full-time appointment. EUR has attractive employment conditions, including 8% holiday allowance, a year-end bonus of 8.3% and a very generous leave scheme. Furthermore, EUR is affiliated to the ABP pension scheme and we offer partially paid parental leave. Employees can also make use of EUR facilities, such as the Erasmus Sports Centre and the University Library.

Erasmus University Rotterdam (EUR) is an internationally oriented university with a strong social orientation in its education and research, as expressed in our mission ‘Creating positive societal impact’. EUR is home to 3.700 academics and professionals and almost 33.000 students from more than 140 countries. Everything we do, we do under the credo The Erasmian Way – Making Minds Matter. We’re global citizens, connecting, entrepreneurial, open-minded, and socially involved. These Erasmian Values function as our internal compass and create EUR’s distinctive and recognizable profile. From these values, with a broad perspective and with an eye for diversity, different backgrounds and opinions, our employees work closely together to solve societal challenges from the dynamic and cosmopolitan city of Rotterdam. Thanks to the high quality and positive societal impact of our research and education, EUR can compete with the top European universities. www.eur.nl.

The UL has an open culture in which cooperation, working on the basis of trust and taking responsibility are important. The University Library is the university's content manager and helps researchers and students create and disseminate knowledge. This makes knowledge accessible to every citizen and contributes to EUR's societal impact.

Front desk

Your colleagues of the Front desk take care of the building-related services of the UL, such as handling questions, study spaces and lending out books. An important part of this lending is ILL (interlibrary loan). The team consists of experienced staff and students who have chosen a part-time job at the UB. This turns out to be an excellent mix in which a lot of knowledge and experience is shared in a pleasant atmosphere.