We understand that applying for a job can be a stressful process, and we want to make it as easy as possible for you. If you have any issues with your application and your question isn't in the list below, please don't hesitate to reach out to us.
E-mail & job alert
Q: I haven't received an application confirmation from the employer. What should I do?
A: If you haven't received an application confirmation after a few days, please contact the employer to check the status of your application. It's possible that the application was sent using a form on the employer's website, or through the AcademicTransfer form directly attached to the vacancy. In either case, the application would be sent directly to the vacancy owner's email address. Keep in mind that AcademicTransfer acts as an intermediary, so we don't manage applications. Additionally, please make sure you check your spam folder for any confirmation emails from us.
Are you not receiving e-mails from us directly? Read more here.
Q: I'm having trouble uploading my documents. What should I do?
A: If you're having trouble uploading your documents, it could be due to file size limitations set by the employer. To resolve this issue, please contact the contact person listed in the vacancy text under 'Additional information' to discuss an alternative method of sending your application. For example, you can use a web service to upload large files and send them via a link in your cover letter. Another option is to create PDF files from other file types, which will reduce the file size.
If you're missing buttons or elements that prevent you from uploading a document, please read more.
Q: Some features or buttons are not working or are missing on my browser. What should I do?
A: Sometimes, browser apps may not function properly due to lack of updates or other bugs. We recommend using Google Chrome, Firefox, or Brave browsers, as they are often updated and yield the best results. If you're already using one of these browsers, try using a different one to see if that resolves the issue. Clearing your browser cache and restarting the app can also help. Additionally, make sure your browser is using the most recent version, and that no browser extensions are causing a conflict. If you're still having trouble, please contact us and we'll be happy to help.
Q: I'm getting a specific error message that's preventing me from completing my task. What should I do?
A: We're sorry you're encountering a technical issue while visiting our platform. Please copy the error message and any important error code, and send it to email@example.com. We'll work diligently to solve the error as soon as possible and keep you updated on its status.
Q: I'm not receiving as many job openings by email. How can I change that?
A: You can immediately receive new job openings by email by signing in to your AcademicTransfer account, or creating one if you don't already have one. In the email alert settings, you can choose to receive notifications immediately or every two weeks.
If you're not receiving emails, please check your spam folder and make sure our emails haven't been marked as spam. If you're still not receiving emails, it's possible that your organization's settings are preventing them from arriving properly. In that case, please contact us and we'll be happy to help.
Q: I want to delete my account. How can I do that?
A: If you would like to delete your account, please send us your account information (including your email address) with a request to have it removed. We'll take care of the rest and send you a confirmation when your account has been deleted. Please note that we cannot stop email alerts, as those are manageable from within your account.
Do you have another question? Feel free to contact us at 0880 - 28 28 88 or by e-mail firstname.lastname@example.org.