Application

I have not received an application confirmation from the employer

There are two types of application forms used; the external form directly on the employers website and the AcademicTransfer form directly attached to the vacancy. These are mailed directly to the vacancy owner email address. AcademicTransfer doesn't manage the applications but acts as an intermediary.

If you have not received an application confirmation after a few days, we advise you to contact the employer to check whether your application has been received.

Did you apply via our online application form? You will immediately receive a confirmation from AcademicTransfer with a report after we've send your application to the employer. This is not a guaranteed delivery. Only the employer can give you the most up to date status of any application procedure.

Are you not receiving e-mails from us directly? Read more here.

I have problems with document upload(s) during my application

The document file size limitations implemented by employers is the most frequently reported issue.

Contact the contact person as described within the vacancy text under Additional information to discuss an alternative method of sending in your application.

For example, you can use a web service to upload large files and send them via a link in your cover letter. Another method is to create PDF files from other file types resulting in reduced file size(s).

Are you missing buttons, elements and/or functionalities that prevent you from uploading a document? Please read more.

Technical issues

Some features or buttons (such as the search function) do not work or are missing within my browser

Browser apps cannot function properly due to the lack of updates or other bugs.

  • Use Google Chrome, Firefox or Brave browsers. They are often updated and yield the best results.
  • Already using one of these browsers? Do a test with one of the alternatives.
  • Clearing your browser cache can help.
  • Close your browser app and restart the app.
  • Check if your browser is using the most recent version and if any browser extensions are used that could cause a conflict. Turn these extensions off while testing.
  • Not sure which browser you are using? Go to https://www.whatsmybrowser.org/ and follow the instructions. Share the result with us via support@academictransfer.com.

Or contact us with your (specific) questions please.

A specific error message prevents me from doing my task

Computers don't make mistakes, but we do. And we're sorry to find out about any technical issues you may encounter while visiting our platform.

Please copy this highlighted error message including the important error code and send it to support@academictransfer.com. We will work diligently to solve the error as soon as humanly possible and inform you on its status.

Email

E-mails from AcademicTransfer don't seem to arrive in my mailbox or end up in my spam

Mailbox have mark mails as spam automatically or by the mailbox owner (in the past).

First check your mailbox carefully and also look for the e-mail in the deleted items folder and your spam folder. A search query is the fastest way to find specific mails.

  • If our e-mail does not arrive at your business e-mail address after checking, it is possible the settings of your organisation are preventing the e-mail from arriving properly. Contact us if you want to know more about this.
  • Have you marked an e-mail from us with the spam option? Please contact us, so we can remove this asap or refer to your mailbox provider's documentation for an explanation.

Account

How do I delete my account?

Send us your account information (including e-mail address) with a request to have it removed please. We will take care of the rest and send you a confirmation when your account has been deleted.

Please note: we cannot stop e-mail alert(s), those are manageable from within your account. To stop e-mail alerts, click the unsubscribe link in the e-mail footer.

Do you have another question? Feel free to contact us at 0880 - 28 28 88 or by e-mail support@academictransfer.nl.