Client Engagement Officer

Are you a proactive and detail-oriented professional with a passion for sales and client relations? Do you thrive in a dynamic environment where you contribute to the success of executive education programmes? We are looking for a dedicated Client Engagement Officer to join our Open Programmes team at the Rotterdam School of Management, Erasmus University (RSM). If you excel in building strong client relationships, process optimisation, and customer satisfaction, we would love to hear from you!

Job description
As a Client Engagement Officer for our portfolio of short and focused Open Programmes, you will play a key role in supporting the achievement of enrolment targets and ensuring an optimal registration process for participants. You will act as the first point of contact for prospective clients, responding to enquiries and managing the entire lead qualification and follow-up process. Additionally, you will be responsible for maintaining accurate programme information and implementing process improvements to enhance efficiency.

Specifically, this means:

• Supporting the achievement of enrolment targets by handling lead follow-ups and qualification.
• Managing incoming and outgoing phone calls and emails to prospective clients.
• Ensuring accurate data management in the CRM system and optimising outreach strategies.
• Overseeing the customer registration journey, including invoicing, registration, and troubleshooting.
• Monitoring and maintaining up-to-date programme information on the website.
• Contributing to the continuous improvement of client relations processes and CRM functionalities.
• Collaborating with the Sales Manager and Marketing team to enhance customer experience and increase programme participation.

To be successful in this position, you will need to have the following knowledge, expertise or skills.

• A Bachelor's degree or equivalent experience.
• At least 2 years of experience in a sales or client-facing role, preferably within an educational or professional services environment.
• Excellent written and verbal communication skills in Dutch and English.
• Strong organisational and time management skills with an eye for detail.
• Proficiency in Microsoft Office and CRM systems.
• Ability to work both independently and collaboratively in a fast-paced environment.
• A results-driven mindset with a focus on customer satisfaction and process efficiency.

We are looking for candidates who:

• Are proactive and solution-oriented, with strong problem-solving skills.
• Have excellent interpersonal skills and the ability to build strong client relationships.
• Work accurately and systematically, ensuring high levels of attention to detail.
• Are highly organised, able to multitask, and meet deadlines efficiently.

We offer an ambitious, international and dynamic environment, in which we compete with the top business schools in Europe. You will be part of a close, innovation-driven team on a vibrant university campus. Your ambition and personal drive will be greatly valued and we invest in personal development. We make sure you feel good about yourself, that you enjoy your work and that you grow in your profession.

You will also get:

• A salary between €3,400 - €3,900 based on experience and qualifications.
• 25 holidays and 12 ATV days per year.
• An 8% holiday allowance.
• A variable end-of-year performance bonus.
• Travel cost reimbursement and a working-from-home allowance.
• The opportunity to participate in our collective health insurance.
• Access to all facilities on campus.
• Participation in our collective pension scheme.

Rotterdam School of Management, Erasmus University Rotterdam (RSM BV) is one of Europe’s most international and innovative business schools. Its primary focus is to develop business leaders with international careers who can become a force for positive change by carrying their innovative mindset into a sustainable future. RSM BV is privately funded and providesa first-class portfolio of MBA and executive programmes with an international team of 150 staff working from the university campus in Rotterdam.

RSM BV offers an environment where the staff is encouraged to embrace change as a challenge in helping the organisation reaching its goals and those of its students. The working atmosphere at RSM BV is informal and communication lines are short. Being an independent and commercial company within the Erasmus University, the situation of RSM BV is sometimes complex and challenging. At the same time the company itself it small enough to maintain personal contacts and be able to have an overview of what’s going on throughout the organisation. The environment is culturally diverse and very international.

RSM BV is located in a pleasant and relatively small office, based at the Erasmus University campus in Rotterdam. It’s a lively environment, with students, staff and different companies and restaurants. The office is easy to reach by public transport as well as by car.

RSM BV is an equal opportunity employer and explicitly encourages applications from candidates of all genders, ethnicities and nationalities. RSM BV values internal mobility; therefore internal candidates are strongly encouraged to apply. For more information, please visit the RSM BV website: www.rsm.nl