Service Point Employee

At the IT Workplace Services (ITWS) Service Point, you ensure that students and colleagues receive prompt and effective assistance with their laptops, workstations or audiovisual equipment. You are the one who ensures that everyone gets the right hardware and can get to work without any hassle.

You will work in a committed and friendly team that is there to support the entire WUR community. Thanks to your help, laptops and other devices will work as they should. In doing so, you will directly support the education and research activities of Wageningen University & Research and contribute to our mission: “to explore the potential of nature to improve the quality of life”.

Your duties and responsibilities include:

• You assist WUR students and staff with their IT queries and are their first point of contact.
• You will issue laptops and other devices, set them up and clearly explain how they work.
• You will manage and install mobile devices and reuse used equipment.
• You will keep the stock management and logistics of the warehouse tidy and in order.
• You will process reports and requests carefully and accurately in our system.

Your team
You will be part of a team with great colleagues. Together, you will ensure that students and staff always receive excellent service in the area of laptops and audiovisual equipment. This allows them to study, teach and conduct research without any problems.

Within our IT teams, we work in an open and collaborative manner. We believe communication, collaboration and giving each other feedback are very important.

We are looking for someone who enjoys IT, likes working with people and has experience in issuing and managing various devices.

You will work here
Our IT department was named the best ICT employer in the non-ICT sector in 2024 and, with 200 employees, provides a modern ICT environment for education and research. This means plenty of development and career opportunities for specialists at various levels.

• A completed MBO ICT level 4 or higher education.
• At least 3 years of experience in a similar IT position.
• Good knowledge of Windows 11, macOS, Android and iOS.
• Accurate in working with administrative systems.
• Good physical condition and a can-do attitude: you like to roll up your sleeves and get things done.
• Experience with ticket systems and basic knowledge of ITIL.
• Good command of the Dutch and English languages (spoken and written).You also possess

You work accurately and neatly. You listen carefully and know what is important and what is not. You can organize information and explain it clearly. You contribute ideas, give advice and help customers in a friendly manner. Even under pressure, you remain calm and always look for a solution.

In our international working environment, communication is increasingly taking place in English. For this position, B2 level is required. If you do not yet have this level, we will of course help you with our our language centre Wageningen.

You can see that there are plenty of challenges ahead of you. These challenges can also be seen as opportunities for development. So if you do not yet have the track record required in the vacancy, but do have solid work experience, we would still like to invite you to apply.

Wageningen University & Research offers excellent terms of employment. A few highlights from our Collective Labour Agreement include:

• sabbatical leave, study leave, and partially paid parental leave;
• there is a strong focus on vitality and you can make use of the sports facilities available on campus for a small fee;
• a fixed year-end bonus of 8,3%;
• excellent pension scheme.

In addition to these first-rate employee benefits, you will of course receive a good salary. We offer, depending on your experience, a competitive gross salary of between €2.979,- and €3.893,- for a full-time working week of 36 hours, in accordance with the CLA Wageningen Research (scale 7). Additionally, For this role a contract for 32 hours can be discussed. As for your contract, we offer you a one-year contract with the intention to extend it to a permanent position. Of course, we are happy to have a conversation with you if you have any questions about this.

Wageningen University & Research offers plenty of opportunities for growth and development, with a strong internal recruitment policy and excellent training programmes.

You will work on the greenest and most innovative campus in the Netherlands, in an international and open working environment. For 20 consecutive years, we have been voted the "best university" in the Netherlands! A place to be proud of.

The mission of Wageningen University & Research is ‘To explore the potential of nature to improve the quality of life’.

We pursue this mission through a synergistic approach between Wageningen University and Wageningen Research Foundation (applied research). Our research focuses on questions within the domains of food, living environment, and society. With approximately 30 locations, 7,700 staff members, 2,500 PhD candidates, and over 13,000 students, Wageningen University & Research is among the world’s leading knowledge institutions in its domain. The integral approach to challenges and the collaboration across various disciplines form the core of the unique Wageningen approach.

Read the 5 reasons why your future colleagues enjoy working at WUR.

We will recruit for the vacancy ourselves, so no employment agencies please. However, sharing in your network is appreciated.