Frequently asked questions

We understand that applying for a job can be a stressful process, and we want to make it as easy as possible for you. If you have any issues with your application and your question isn't in the list below, please don't hesitate to reach out to us.

Application

• I haven't received an application confirmation from the employer. What should I do?
• I'm having trouble uploading my documents. What should I do?
• The system is showing an error during the job application.

Technical issues

• Some features or buttons (such as the search function) are not working or are missing on my browser. What should I do?
• I'm getting a specific error message that's preventing me from completing my task. What should I do?
• I am missing filter option or English translations

E-mail & job alert

• I'm not receiving as many job openings by email. How can I change that?

Account

• How can I change my email address?
• I want to delete my account. How can I do that?

Q: I haven't received an application confirmation from the employer. What should I do?

A: If you haven't received an application confirmation after a few days, please contact the employer to check the status of your application. It's possible that the application was sent using a form on the employer's website, or through the AcademicTransfer form directly attached to the vacancy. In either case, the application would be sent directly to the vacancy owner's email address. Keep in mind that AcademicTransfer acts as an intermediary, so we don't manage applications. Additionally, please make sure you check your spam folder for any confirmation emails from us.

Are you not receiving e-mails from us directly? Read more here.

Q: I'm having trouble uploading my documents. What should I do?

A: If you're having trouble uploading your documents, it could be due to file size limitations set by the employer. To resolve this issue, please contact the contact person listed in the vacancy text under 'Additional information' to discuss an alternative method of sending your application. For example, you can use a web service to upload large files and send them via a link in your cover letter. Another option is to create PDF files from other file types, which will reduce the file size.

If you're missing buttons or elements that prevent you from uploading a document, please read more.

Q: The system is showing an error during the job application.

A: The two most common causes are:

1. The file you are trying to upload is too large. Read here what you should do.
2. Your IP address is not supported.

AcademicTransfer is a strong advocate for diversity and inclusion and opposes any form of discrimination. Therefore, we are pleased to offer all scientists worldwide the opportunity to apply for the vacancies offered through AcademicTransfer. AcademicTransfer does not impose any restrictions on the use of its website, which is accessible worldwide. Unfortunately, we have found - often without the vacancy holder's knowledge - that some "applicant tracking systems" (the recruitment software between AcademicTransfer and the vacancy holder) can block an application based on the applicant's IP address. Unfortunately, AcademicTransfer has no influence over this. The best advice we can give is either to use a so-called VPN connection, which assigns you an IP address from another country, or to contact the email contact often mentioned in a vacancy under the heading "Additional Information".

Q: Some features or buttons are not working or are missing on my browser. What should I do?

A: Sometimes, browser apps may not function properly due to lack of updates or other bugs. We recommend using Google Chrome, Firefox, or Brave browsers, as they are often updated and yield the best results. If you're already using one of these browsers, try using a different one to see if that resolves the issue. Clearing your browser cache and restarting the app can also help. Additionally, make sure your browser is using the most recent version, and that no browser extensions are causing a conflict. If you're still having trouble, please contact us and we'll be happy to help.

Q: I'm getting a specific error message that's preventing me from completing my task. What should I do?

A: We're sorry you're encountering a technical issue while visiting our platform. Please copy the error message and any important error code, and send it to support@academictransfer.com. We'll work diligently to solve the error as soon as possible and keep you updated on its status.

Q: I am missing filter options or English translations

The number of filters on AcademicTransfer is limited. For instance, you cannot filter based on the number of hours per week, distance to your location, or salary level. This is an intentional decision. On one hand, not all employers provide us with this information. If we were to allow filtering based on these criteria, you would miss out on many job opportunities simply because the data is not readily available. On the other hand, we strongly believe in our approach to CV and research proposal matchmaking. Through this method, you receive highly tailored job listings that best suit you as a researcher, without relying on filters that might perform poorly or only partially. Job vacancy texts are sometimes only available in Dutch and not in English: the job poster chooses this explicitly because for these positions, being proficient in the Dutch language is often required.

Q: I'm not receiving as many job openings by email. How can I change that?

A: You can immediately receive new job openings by email by signing in to your AcademicTransfer account, or creating one if you don't already have one. In the email alert settings, you can choose to receive notifications immediately or every two weeks.

If you're not receiving emails, please check your spam folder and make sure our emails haven't been marked as spam. If you're still not receiving emails, it's possible that your organization's settings are preventing them from arriving properly. In that case, please contact us and we'll be happy to help.

Q: I want to delete my account. How can I do that? 

A: If you would like to delete your account, please send us a request to have it removed. We'll take care of the rest and send you a confirmation when your account and all its data have been deleted. Please note that we cannot stop email alerts, as those are manageable from within your account or via the unsubscribe link in the email.

Q: How can I change my email address?

It is not possible to change your email address. Not being able to change your email address is a frustrating experience. Unfortunately, during the development of AcademicTransfer, we did not anticipate the consequence of using KeyCloak as the security component for profiles, and KeyCloak doesn't allow us.

Rest assured that we are working diligently to find solutions, though they have proven to be complex due to earlier technological choices.

For now, please create an account with your new email address and send a request to delete your old one. We apologise for this huge inconvenience.