The Study Abroad & Exchange Team within the International Office is looking for a Study Abroad & Exchange Coordinator. The Coordinator administrates exchange procedures and guides students regarding exchange by advising, selecting, and preparing them for their international experience. About half of the student contact is with international students and half with Dutch students.

This specific position includes managing incoming and outgoing student exchanges for the region of North America, UK and Ireland. It also includes management of the QTEM and ISEP programs, two specialized exchange programs. Next to the regional responsibility, the Coordinator will be in charge of the project domain Intercultural Awareness. 

The Study Abroad & Exchange Team implements a hybrid work setting and values cooperation as well as independence in daily tasks and project assignments. Our work within Tilburg University's International Office is intercultural and student-centered. Within the team, the Coordinator works closely with five other Study Abroad & Exchange Coordinators, each with their own region, two Study Abroad & Exchange Officers, responsible for supporting administrative processes, and the Team Lead.

The Study Abroad & Exchange Coordinator performs the following tasks:

• Monitor and administrate exchange procedures daily in our online mobility application. 
• Inform incoming and outgoing students about and assist them with the procedures involved before, during and after an exchange 
• Advise students about academic and cultural aspects of the region and the partner institutions.
• Deal with questions from students and partner universities, identifying issues and resolving or escalating them appropriately. 
• Meet with students during one-on-one online or on-campus appointments for about 1 hour each week with more during peak times before application deadlines.
• Review outgoing applications and select students at 5 deadlines per year.
• Recruit both incoming and outgoing students by promoting exchanges offered by our partner universities to Tilburg University students and vice versa.
• Communicate and meet (online) with staff from the partner universities to help develop and maintain good working relationships as well as represent Tilburg University and the International Office at (international) network events and/or conferences about once per year.
• Help manage the student exchange agreements within your region, including assistance in facilitating timely contract renewals, researching and updating partner university information, and maintaining a balance of incoming and outgoing students.
• Make recommendations to the Team Leader of the Study Abroad & Exchange Team, the International Project Managers & Policy Advisors, and the International Relations Manager regarding changes or adjustments to processes and exchange agreements as necessary. 

As part of the Study Abroad & Exchange Team, the Coordinator is also responsible for the following tasks not specifically related to their region:

• Taking over the project domain Intercultural Awareness which encompasses the implementation of an online module to familiarize outgoing students with the intercultural learning when on exchange and being first-point-of-contact for other departments within the team. Training in this area will be supported as part of the role. Project domains are long-term tasks of each Coordinator not related to their region.
• Be available for exchange-related questions during our team’s office hours at Student Desk and on the phone for about 2 hours/week.
• Give presentations on exchange to groups of students, e.g., in information sessions and at Tilburg University Open Days.
• Liaise as necessary with various departments on campus e.g., Education Support Teams of the Schools, Student Development, and Student Administration. Act as a resource to Educational Coordinators and Schools on matters relating to student exchange.
• Assist other team members in matters related to their own project domains or tasks.  

As a candidate for this role you need to have: 

• at least an HBO-degree;
• excellent administrative skills;
• a strong customer service attitude;
• the ability to prioritize and work accurately and efficiently in a dynamic environment and during peak periods;
• a basic understanding of student exchange programs;
• cultural sensitivity and the ability to communicate in a diplomatic way;
• excellent communication skills in English (equivalent to CEFR C1), including a proven ability to successfully speak in front of large audiences; 
• availability to work at least 50% of your weekly working time at the International Office on campus; and
• flexibility to work more on campus whenever needed as well as very occasional evenings and weekends.

Ideally, we would also like to see:

• experience with working in the field of internationalization or in higher education;
• experience in student or academic advising;
• a good understanding of issues impacting diverse student populations; and
• at least one semester’s experience studying, living and/or working abroad.

Your talents

• You show personal leadership: you take responsibility for your work and career and have good self-knowledge.  
• You have a sense of team spirit: you feel part of a team and express this through collaboration, sharing knowledge and experiences, and contributing to an open and inclusive work environment. 
• You are aware of organizational dynamics and know how to strike the right tone in communication with students, staff and international partners.
• You have good intercultural skills and enjoy working in an international, English- and Dutch-speaking team.

Fixed-term contract: 12 months.

This is a position for 0.8 FTE (32 hours per week) of the full-time working week with temporary extension to 1.0 fte until 15 April 2023.

The salary amounts to a minimum of € 2.818 and a maximum of € 3.764 gross per month for full time employment contract, based on UFO profile medewerker internationalisering 3 and salary scale 8 of the Collective Labour Agreement for Dutch Universities. Tilburg University uses a neutral salary system for scaling that is based on relevant education and work experience. 

This is a vacancy for a structural position in accordance with Article 2.3, paragraph 1 of the CLA for Dutch Universities. You will be given a temporary employment contract for the duration of 12 months. After this period, if your suitability has been proven and you continue in the same position, you will receive an employment contract for an indefinite period.

You are entitled to a vacation allowance of 8% and a year-end bonus of 8.3% of your gross annual income. If you work 40 hours per week, you will receive 41 paid days of leave per year.

Tilburg University offers excellent employment conditions. We think flexibility, professional and personal development, and good employee benefits important. We make clear agreements about career paths and offer all kinds of facilities and schemes to maintain an optimal balance between work and private life. You can also follow numerous training courses, for example in the areas of leadership skills, personal effectiveness, and career development. 

Tilburg University values an open and inclusive culture. We embrace diversity and encourage the mutual integration of groups of employees and students. We focus on creating equal opportunities for all our employees and students, so that everyone feels at home in our university community.

Tilburg University has a lively campus in beautiful green surroundings that is easily accessible by public transport. We are committed to a sustainable society and challenge you to make an active contribution.

Please visit working at Tilburg University for more information on our terms of employment. 

Tilburg University | University Services

Service society and making it better for its citizens. That is what drives us. Tilburg University's founder, Martinus Cobbenhagen, believed that anyone who wants to understand society must be actively and consciously involved in it. These ideas still form the basis of our university.

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