Facilities Service Desk Officer

As a Facilities Service Desk Officer, you contribute to the best possible customer experience for staff and students in the area of Facilities. The Facilities Service Desk (SDF) of Wageningen University & Research Centre coordinates and monitors all facility-related reports made by staff and students. The SDF ensures that users can reach them with their requests and that these are efficiently resolved either by the service desk itself or by the back office. As a Facilities Service Desk Officer, you answer questions, provide first-line support, refer users to the appropriate services, and coordinate facility-related reports. Your tasks and responsibilities:

• Providing first-line support for requests at the Service Desk
• Handling staff inquiries regarding systems such as ProQme, WIN-PAK, KMS, Kuario, Inepro, and MXP
• Registering complaints, requests, information inquiries, and malfunctions, as well as monitoring them in the Facilities Management System Planon
• Identifying incorrect information on the intranet related to your assigned area of focus and informing colleagues when necessary
• Participating in projects and implementations of Facilities contracts

Service and customer orientation are of great importance to you. You take satisfaction in providing optimal service to (internal) customers. With your service-oriented approach, you are able to quickly and effectively handle facility requests and incidents in a proactive and flexible manner. Additionally, it is crucial that you can manage busy situations and set priorities to ensure efficient and customer-focused service delivery. Analytical skills are valued when solving recurring problems, while you must also be able to address complex issues. Collaboration with colleagues is an integral part of the role, and your ability to work within a team contributes to the successful coordination of various facility services.

You also possess:

• At least a completed MBO level 4 education with experience at a service desk
• OR a completed HBO degree in facility management
• Knowledge of facility processes
• Knowledge and experience with applications such as an electronic ordering system, FMIS, etc.
• Excellent written and verbal proficiency in both Dutch and English

Your team
You will be working alongside eight colleagues in the Facilities Service Desk team, located in the Actio building on the Wageningen University campus.

Scale 7 up to and including 10
WUR welcomes applications from international candidates. However, for applicants for this specific position from outside the EU/EFTA zone, immigration restrictions may apply based on Dutch and EU immigration laws. Such candidates may be eligible for an “orientation year” in the Netherlands or a visa as a “knowledge migrant”.

Wageningen University & Research offers excellent terms of employment. A few highlights from our Collective Labour Agreement include:

• working hours that can be discussed and arranged so that they allow for the best possible work-life balance;
• sabbatical leave, study leave, and partially paid parental leave;
• there is a strong focus on vitality and you can make use of the sports facilities available on campus for a small fee;
• a fixed year-end bonus of 8,3%;
• excellent pension scheme.

In addition to these first-rate employee benefits, you will of course receive a good salary. We offer, depending on your experience, a competitive gross salary of between €2671 and €3399 for a full-time working week of 36 hours, in accordance with the CLA Wageningen Research (scale 6). Additionally, a contract for 32 hours can be discussed and you will have to be available on Friday. We offer you a temporary contract for the duration of one year.

Wageningen University & Research offers plenty of opportunities for growth and development, with a strong internal recruitment policy and excellent training programmes.

You will work on the greenest and most innovative campus in the Netherlands, in an international and open working environment. For 20 consecutive years, we have been voted the "best university" in the Netherlands! A place to be proud of.

Coming from abroad
Wageningen University & Research is the university and research centre for life sciences. The themes we deal with are relevant to everyone around the world and Wageningen, therefore, has a large international community and a lot to offer to international employees.

Because we expect you to work and live in the Netherlands our team of advisors on Dutch immigration procedures will help you with the visa application procedures for yourself and, if applicable, for your family. If you come with a partner, we offer a Dual Career group program organized by our Welcome Center. This program helps your partner to get familiar with the Dutch culture, labour market and assists your partner to find a job.

Feeling welcome also has everything to do with being well informed. Wageningen University & Research's International Community page contains practical information about what we can do to support international employees coming to Wageningen. Furthermore, our Welcome Center can assist you with any additional advice and information about for example housing, opening a bank account or schooling. Finally, certain categories of international staff may be eligible for a tax exemption on a part of their salary during the first five years in the Netherlands.

The mission of Wageningen University & Research is ‘To explore the potential of nature to improve the quality of life’.

We pursue this mission through a synergistic approach between Wageningen University and Wageningen Research Foundation (applied research). Our research focuses on questions within the domains of food, living environment, and society. With approximately 30 locations, 7,700 staff members, 2,500 PhD candidates, and over 13,000 students, Wageningen University & Research is among the world’s leading knowledge institutions in its domain. The integral approach to challenges and the collaboration across various disciplines form the core of the unique Wageningen approach.

Read the 5 reasons why your future colleagues enjoy working at WUR.

We will recruit for the vacancy ourselves and do not appreciate unasked for services from recruitment agencies. However, sharing in your network is appreciated.