IT Demand Manager

Are you ready to bridge the gap between business and IT in an ambitious academic environment? As our IT demand manager at Rotterdam School of Management, Erasmus University (RSM), you ensure that IT services, contracts and supplier relations align with the evolving needs of our education and research community, in addition to our operations. You play a key role in improving service delivery, strengthening vendor collaboration and supporting strategic decision-making on digitalisation.

Job description
In your role, you align IT services and supplier performance with the evolving needs of our faculty. You manage IT contracts and vendor relations, lead the IT purchasing officer, and ensure procurement processes are efficient, compliant and value-driven. Additionally, you monitor service levels, assess risks and represent RSM’s interests in all IT supplier interactions.

The primary supplier in this context is Erasmus Digitalisation & Information Services (EDIS), the central university IT department at Erasmus University Rotterdam (EUR) that provides most of the infrastructure and core applications. You play a key role in managing this relationship, ensuring that EDIS delivers according to the agreed service levels, and that faculty needs are clearly articulated and pursued.

In addition to your operational responsibilities, you act as a sparring partner to the director of RSM Digitalisation & Information Services. You help translate strategic priorities into actionable initiatives and serve as a liaison between long-term goals and operational delivery. Working closely with both academic and professional services teams, you contribute to a culture of transparency, collaboration and continuous service improvement.

Qualifications for this role include the following:

• A bachelor or master degree (HBO or WO), preferably in Business Administration, Information Management or a related field
• At least five years of relevant experience in IT demand management, contract management or vendor coordination
• Strong understanding of IT procurement processes and supplier governance
• Proven experience working at the interface between business and IT, ideally within a complex or academic environment
• Familiarity with frameworks such as BiSL, ASL and ITIL; certification is a plus
• Excellent communication skills in both English and Dutch (CEFR level C1)
• Able to manage relationships with internal stakeholders and external IT suppliers, particularly in a federated IT context
• A proactive, structured and analytical mindset, with a focus on service delivery, stakeholder satisfaction and continuous improvement
• Experience or affinity with leading a small team or direct reports
• Comfortable acting as a sparring partner on strategic topics while staying grounded in operational realities.

Initially, will offer you a position of 0.8 to 1.0 FTE at Rotterdam School of Management, Erasmus University (RSM) for 12 months, with the possibility of a permanent appointment upon positive evaluation. The salary is in accordance with the CAO-NU for Dutch Universities and will be based on UFO profile IT/IV Product- and Businessmanager, with a minimum of € 4,537 and a maximum of € 7,056 gross per month (scale 11 or 12), depending on your knowledge and experience.

Erasmus University Rotterdam offers an attractive and supportive working environment. In addition to 8% holiday allowance and a year-end bonus of 8.3%, you will benefit from generous leave entitlements, a good pension scheme, hybrid working options, and excellent facilities on campus. Personal and professional growth is actively supported through a broad range of development opportunities, training programmes and access to the EUR Learning & Development platform.

You will be part of a dynamic, international academic environment that encourages initiative, collaboration and continuous improvement.

Rotterdam School of Management, Erasmus University (RSM) is one of Europe’s top-ranked business schools. RSM provides ground-breaking research and education furthering excellence in all aspects of management and is based in the international port city of Rotterdam – a vital nexus of business, logistics and trade. RSM’s primary focus is on developing business leaders with international careers who can become a force for positive change by carrying their innovative mindset into a sustainable future. Our first-class range of bachelor, master, MBA, PhD and executive programmes encourage them to become critical, creative, caring and collaborative thinkers and doers.

RSM is an equal opportunity employer and explicitly encourages applications from candidates of all genders, ethnicities, and nationalities.

RSM Digitalisation & Information Services (RDIS) is part of the RSM Operations domain, which also includes Human Resources, Business Planning & Control, Corporate Marketing & Communications, the Project Desk, and Facilities. Together, these teams form the professional backbone of the faculty, thereby enabling education, research and organisational development.

Department
The RSM Digitalisation & Information Services (RDIS) team is responsible for aligning technology, information services and digital capabilities with the faculty’s academic and organisational ambitions. As part of RDIS, you will work in a professional and collaborative environment where service-orientation, transparency and development are key values. You become part of a team which plays a central role in shaping the faculty’s digital future.