Director of Operations

Director of Operations

Published Deadline Location
21 Dec 16 Jan Rotterdam

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As Director of operations you will have a great opportunity to be part of the leadership team for RSM and to steer the direction of the School, and in particular the services in the operations domain for RSM.

Job description

Your main objective is to ensure high level, state-of-the-art service provision in the operations domain, to best support RSM's strategy and the members in its community.

Reporting to the Dean of RSM and being part of the Executive Board of RSM creates a great opportunity to influence and drive the results for the School in the coming years.

Your main tasks
The role has three main focus areas:

As a member of the RSM Executive Board, you will carry joint responsibility for the strategic course of the School. This includes:
  • contributing to the overall vision, strategy and policy development within the School
  • being responsible for development, implementation and evaluation of policies of all processes within the Operations portfolio, including finance, HR, legal, information management, facilities, housing, and project support
  • responsibility for the Operations budget and for setting and driving the department's objectives and deliverables
  • being a role model for the core values and behaviour for professional services staff: responsibility, client / service orientation, constructive, co-operation, team play.
Professionalizing and improving support
In this role, you will:
  • be responsible, with the functional leaders who report into the role, for the continuous improvement of the service levels and the development of the professional services teams within RSM
  • have HR responsibility for all professional services within the School, including driving a high-performance culture through organisational development, ensuring that optimal organisational structures, processes and systems are in place, and facilitating talent management and competency development, with a focus on building a service-driven mindset and accompanying behaviours of the professional services staff
  • work closely with the Operations Director at RSM BV, to achieve maximum alignment of service provision in the respective support areas.
Erasmus University (EUR) liaison

You will also act as the primary liaison with central office of Erasmus University Rotterdam in the area of operations and business management processes. This means:
  • balancing the dual objectives of:
  • being co-responsible for the integrity of the operations management at the level of the University
  • articulating the demands at faculty level towards the central services departments, monitoring the quality, quantity and costs of these services through the product and services catalogue, and participating in a variety of EUR wide projects.
  • being a member of the Overleg Facultaire Bedrijfsvoerders (OFB), Overleg Bedrijfsvoering (OB) and a number of project steering committees, taskforces and sounding boards
  • maintaining fruitful working relations with the directors of the central services, and being able to balance the School's interests and the University's overarching interests.


Erasmus University Rotterdam (EUR)


  • Master level university degree
  • Extensive knowledge of and proven ability to effectively work in complex organisations
  • A minimum of five years' experience in a senior end-responsible leadership role in the operations field, with responsibilities related to (at a minimum) HR, finance, IM/IT or facilities management
  • International experience, for example by having worked or studied abroad, or having worked in an international setting in the Netherlands
  • Extensive experience with project management and (complex) change processes
  • Extensive knowledge of and insight into the administrative and business processes and structure of organisations
  • Knowledge of and experience in the higher education sector and/or business schools is a distinct advantage.

Your required competencies
  • Outstanding leadership skills: business driven, visionary, sparring partner, continuous improvement, ability to inspire and bringing out the best in people, ability to forge teams
  • Goal- and results-oriented
  • Proven ability to translate abstract plans into concrete actions; decisiveness
  • Persuasive and has the ability to convince others of a desired course of action
  • Strong co-operative attitude, ability to form effective alliances and encourage mutual commitment
  • Possess empathy, personal tact, self-awareness and intercultural competences
  • Excellent interpersonal and communication skills with multiple stakeholders, both verbal and written, in both English and Dutch.

Conditions of employment

Fixed-term contract: limited.

Reporting, scope and authority:
  • Reports to the position of Dean
  • A full-time position
  • Is responsible for the operations portfolio at RSM EUR, which includes finance/business & project control, HR, information management/IT, facilities and housing, the project desk, legal and the Dean's office
  • Has 6-7 direct reports and indirectly manages a total of 40 FTE
  • Works within the boundaries of the RSM faculty regulations
  • Holds financial responsibility for the School's overall budget of approximately €55 million.
Learning and career opportunities

You'll have plenty of opportunities to acquire skills and knowledge in the following areas:
  • Leadership experience
  • Stakeholder management
  • Functional expertise in HR, finance, legal, IT
  • Project management and change management
  • In-depth understanding of university and business school structures, both nationally and internationally.


Rotterdam School of Management, Erasmus University

Rotterdam School of Management, Erasmus University (RSM) is one of Europe's top-ranked business schools. RSM provides ground-breaking research and education furthering excellence in all aspects of management and is based in the international port city of Rotterdam - a vital nexus of business, logistics and trade. RSM's primary focus is on developing business leaders with international careers who can become a force for positive change by carrying their innovative mindset into a sustainable future. Our first-class range of bachelor, master, MBA, PhD and executive programmes encourage them to become critical, creative, caring and collaborative thinkers and doers. Study information and activities for future students, executives and alumni are also organised from the RSM office in Chengdu, China.

RSM is an equal opportunity employer and explicitly encourages applications from candidates of all genders, ethnicities, and nationalities.


  • Policy and staff
  • Behaviour and society
  • max. 38 hours per week
  • €6405—€8371 per month
  • University graduate
  • P680217-1


Erasmus University Rotterdam (EUR)

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Burgemeester Oudlaan 50, 3062PA, Rotterdam

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