CRM Application Manager

Are you prepared for an exciting role as a forward-thinking CRM Application Manager, making a significant impact on a renewed, innovative, and sustainable future? Discover more about this opportunity and apply now!

Rotterdam School of Management, Erasmus University (RSM) stands out as one of Europe's foremost international and innovative business schools. Our core mission revolves around cultivating visionary international business leaders who advance their innovative ideas, aiming for positive changes and a sustainable future.

Job description
In the role of CRM Application Manager, you hold a pivotal position at RSM. Collaborating with IT Services and business consultants, you become an integral part of RSM's primary IT and innovation partnership. Our collective goal is to provide top-tier education and sustain a culture of continuous innovation.

What are you going to do?
As the CRM Application Manager, your role is dedicated to advancing our organisational capabilities. Working full-time, your focus will be on developing and enhancing features, particularly within Microsoft Dynamics 365 CRM . This involves the critical task of maintaining applications, and your collaboration with IT specialists will play a key role in accelerating not only the organization's primary educational processes but also supporting functions across marketing, sales, HR, and finance.

Reporting directly to the IT Director, your responsibilities extend beyond individual tasks. You will actively cultivate and maintain robust relationships within and outside our office, creating a collaborative environment.

You will be part of a cohesive team. Alongside two direct colleagues and fellow members of IT Services, you will contribute to the collective efforts supporting 120 employees and 700 students within RSM. The collaborative spirit extends to the broader RSM faculty, where the IT Service Department has expanded its CRM services.

By joining forces with your colleagues, you'll play a crucial role in the ongoing success and growth of our CRM services, creating a positive impact across the organisation.

This is your profile

You are driven, known for your customer-friendly approach and analytical skills. Your ability to work effectively both independently and within a team showcases your versatility. Taking initiative is not just a habit, but a part of your professional DNA, and your quick-witted and creative approach to problem solving sets you apart.

In the dynamic professional environment we offer, you thrive on delivering results and remain resilient under pressure. Your passion for software is evident, as you continuously identify opportunities for innovation. Embracing a structured work approach as second nature, you bring order and efficiency to every task.

We are looking for a candidate with:

• A degree at least at HBO level in business informatics, information management, or a related field
• Minimum 2 years of experience in Dynamics 365 CE application support
• Preferably experience with the broader Microsoft Power Platform (Power Automate, Power Apps, Power BI and Power Pages)
• Ideally, hands-on experience with ClickDimensions, Microsoft Fabric and/or Synapse Analytics, Azure SQL Server, JavaScript, and HTML
• Understanding of industry-specific business practices supported by Dynamics 365 CE
• Familiarity with Agile methodologies such as Scrum or Kanban
• Awareness and knowledge of current IT developments
• A focus on business value, customer experience, and process optimization
• Excellent advisory skills
• Proficiency in English

We offer an ambitious, international and dynamic environment, in which we compete with the top business schools in Europe. Your ambition and personal drive will be greatly valued and we invest in personal development. We make sure you feel good about yourself, that you enjoy your work and that you grow in your profession.

You will also get:

• A position for 32-40 hours per week
• A salary between € 3.100 – € 4.650 gross per month on fulltime basis (ex. 8% holiday allowance), based on your education, knowledge and work experience
• 25 holidays and 12 ADV days
• Variable end of year performance bonus
• The flexibility with regards to work from home
• The opportunity to participate in our collective health insurance
• Participation in our collective pension scheme: premium fully paid by RSM, voluntary employee contribution is optional

Additional Benefits:

• Travel cost reimbursement and working from home allowance (the possibility to travel with NS business card)
• Various career advancement possibilities due to the size of the organisation, including the connection with Erasmus University
• Opportunities for personal development: Access to online learning platform GoodHabitz and wellbeing platform OpenUp
• Discount on membership of Erasmus Sport

And of course:

• A tight group of coworkers
• A dynamic, informal and fun workplace on our vibrant university campus
• An international working environment: you work with both colleagues and students from all over the world
• Regular fun work events and drinks

Rotterdam School of Management, Erasmus University Rotterdam (RSM BV) is one of Europe’s most international and innovative business schools. Its primary focus is to develop business leaders with international careers who can become a force for positive change by carrying their innovative mindset into a sustainable future. RSM BV is privately funded and provides a first-class portfolio of bachelor, master, MBA, PhD and executive programmes with an international team of 100 staff working from the university campus in Rotterdam.

RSM BV offers an environment where the staff is encouraged to embrace change as a challenge in helping the organisation reaching its goals and those of its students. The working atmosphere at RSM BV is informal and communication lines are short. Being an independent and commercial company within the Erasmus University, the situation of RSM BV is sometimes complex and challenging. At the same time the company itself it small enough to maintain personal contacts and be able to have an overview of what’s going on throughout the organisation. The environment is culturally diverse and very international.

RSM BV is located in a pleasant and relatively small office, based at the Erasmus University campus in Rotterdam. It’s a lively environment, with students, staff and different companies and restaurants. The office is easy to reach by public transport as well as by car.

RSM BV is an equal opportunity employer and explicitly encourages applications from candidates of all genders, ethnicities and nationalities. RSM BV values internal mobility; therefore internal candidates are strongly encouraged to apply. For more information, please visit the RSM BV website: www.rsm.nl