Adoption Consultant / Change Manager

Your role
As our IT Adoption Consultant, you’ll be the change champion who ensures this transformation is embraced across the business. You’ll guide teams through the transition, making sure the platform becomes a natural part of their daily work. Your role is all about people, process, and progress.

Together with the Enterprise Service and Process Optimization team, you will develop strategies to maximise the value of the platform for our departments and user groups.

You will be responsible for designing and executing the full adoption strategy for the ESM platform. This means you will not only develop the strategic approach, but also implement it across all relevant areas, from stakeholder engagement and communication to training and inspiration sessions. In this role, you act as the communicator, facilitator, and motivator, ensuring that the strategy is effectively translated into practice and embraced throughout the organization. As part of this, you will also set up and coordinate soundboard groups and the key-user community, working closely with colleagues and key users to gather feedback, share best practices, and continuously improve the adoption experience.

What You'll Do:

• Lead adoption strategies for the new ESM platform, ensuring a smooth and positive experience for all users.
• Design and deliver engaging training sessions, workshops, and communication campaigns.
• Act as the trusted advisor between IT and business units, translating technical features into real-world benefits.
• Set up and coordinate the soundboard groups and key-user community.
• Advise clients on optimizing business processes using the ESM platform.
• Track adoption metrics and continuously improve the experience.

An exciting position within an international yet personal university. You will be surrounded by students on a green campus within walking distance of the central station. In addition to beautiful architecture, you will find varied workspaces and excellent sports facilities.

We also offer you:

• A monthly salary of between € 3.546 and € 6.433 for full-time employment, depending on your knowledge and experience (scale 10 or 11 of the Collective Labour Agreement for Dutch Universities).
• In addition to holiday allowance 8%, a structural end-of-year bonus of 8.3%.
• 41 vacation days (based on 40-hour workweek).
• Excellent benefits including sports facilities and pension plan
• Hybrid working environment with modern facilities
• Professional development opportunity’s
• Compensation for commuting expenses, working from home and internet.

For questions about this position, contact Neline Khoenkhoen +31(0)6 142 14 095 or per e-mail via n.c.khoenkhoen@tue.nl

For application inquiries, contact Rob van der Linden at r.m.e.v.d.linden@tue.nl or +31 (0)6 395 82 273.

This position will remain open until we find the right candidate. Internal and external candidates are welcome to apply, with priority given to internal candidates in case of equal suitability.

The first round will be planned in the second or third week of January 2026.