Techlead ServiceNow

At Wageningen University & Research, we are committed to creating a digitally enabled campus that supports innovation, collaboration, and academic excellence. As part of our Enterprise Service Management Team, you’ll have the opportunity to lead enterprise-level initiatives, make a tangible impact across departments, and work in a flexible and supportive environment that values diversity and continuous learning.

See here a short clip about how we work.

Wageningen University & Research (WUR) is seeking a strategic and hands-on Techlead ServiceNow to join our Enterprise Service Management team. This is a pivotal role responsible for shaping and evolving the university’s ServiceNow platform to support academic, administrative, and research operations. You’ll be at the forefront of digital transformation in higher education, designing modern solutions that improve service delivery, enhance student and faculty experiences, and enable operational excellence.

We are seeking a highly experienced Techlead ServiceNow to guide our ServiceNow platform architecture, strategy, and implementation. This leadership role is responsible for translating complex business requirements into scalable, secure, and sustainable ServiceNow solutions. You will lead the architectural design, development standards, and governance processes, ensuring alignment with enterprise goals and industry best practices.

The Enterprise Service Management Team is part of the central IT department of WUR. The central IT department consists of 250 professionals. Our multidisciplinary teams are applying an agile way of working

Key Responsibilities:

• Architectural Leadership: Serve as the platform architect for ServiceNow, driving scalable design decisions that support the university’s strategic goals.
• Service Optimization: Lead design and development efforts across ITSM and extend to modules such as HR Service Delivery, CSM, and custom workflows tailored to university processes.
• Platform Governance: Establish technical standards, documentation, and governance to ensure maintainability, performance, data integrity, and alignment with compliance and security policies.
• Cross-Functional Collaboration: Work with departments including IT, Facilities, Human Resources, Teacher Support, Communication & Marketing and Research to gather requirements and deliver effective ServiceNow solutions.
• Mentorship & Oversight: Mentor developers and administrators, manage vendor relationships, and provide technical leadership throughout the platform lifecycle.
• Continuous Improvement: Champion new features, upgrades, and innovations on the platform, aligning capabilities with evolving university needs.

Wageningen University & Research offers excellent terms of employment. A few highlights from our Collective Labour Agreement include:

• working hours that can be discussed and arranged so that they allow for the best possible work-life balance;
• sabbatical leave, study leave, and partially paid parental leave;
• there is a strong focus on vitality and you can make use of the sports facilities available on campus for a small fee;
• a fixed December bonus of 8,3%;
• excellent pension scheme.

In addition to these first-rate employee benefits, you will of course receive a good salary. We offer, depending on your experience, a competitive gross salary of between € 4.045 and € 7.068 for a full-time working week of 36 hours, in accordance with the CLA Wageningen Research (scale 11/12). Additionally, a contract for 32 hours can be discussed. We offer you a contract for the duration of one year. With the intention of converting it into a permanent contract. Of course, we are happy to have a conversation with you if you have any questions about this.

You are going to work at the greenest and most innovative campus in Holland and with your work you have a clear and positive impact on society. At WUR we work on the most pressing challenges of our time, like climate change and feeding the world in a sustainable way.

Wageningen University & Research encourages internal advancement opportunities and mobility with an internal recruitment policy. There are plenty of options for personal initiative in a learning environment, and we provide excellent training opportunities. We are offering a unique position in an international environment with a pleasant and open working atmosphere.

The mission of Wageningen University & Research is “To explore the potential of nature to improve the quality of life”. Under the banner Wageningen University & Research, Wageningen University and the specialised research institutes of the Wageningen Research Foundation have joined forces in contributing to finding solutions to important questions in the domain of healthy food and living environment. With its roughly 30 branches, 7,600 employees (6,700 fte) and 13,100 students and over 150,000 participants to WUR’s Life Long Learning, Wageningen University & Research is one of the leading organisations in its domain. The unique Wageningen approach lies in its integrated approach to issues and the collaboration between different disciplines.

Read the 5 reasons why your future colleagues enjoy working at WUR and watch the video below to get an idea of our green campus!

We will recruit for the vacancy ourselves, so no employment agencies please. However, sharing in your network is appreciated.

Coming from abroad
Wageningen University & Research is the university and research centre for life sciences. The themes we deal with are relevant to everyone around the world and Wageningen, therefore, has a large international community and a lot to offer to international employees.

Because we expect you to work and live in the Netherlands our team of advisors on Dutch immigration procedures will help you with the visa application procedures for yourself and, if applicable, for your family. If you come with a partner, we offer a Dual Career group program organized by our Welcome Center. This program helps your partner to get familiar with the Dutch culture, labour market and assists your partner to find a job.

Feeling welcome also has everything to do with being well informed. Wageningen University & Research's International Community page contains practical information about what we can do to support international employees coming to Wageningen. Furthermore, our Welcome Center can assist you with any additional advice and information about for example housing, opening a bank account or schooling. Finally, certain categories of international staff may be eligible for a tax exemption on a part of their salary during the first five years in the Netherlands.