Employee Front Office WUR Library

As a Front Office Employee, you are the first point of contact of WUR Library. You give students, staff and external visitors a hospitable and professional welcome and ensure a pleasant and inspiring study environment.

Your duties and responsibilities as Front Office Employee include:

• performing all common daily work at the lending desk such as answering questions and helping with a loan;
• providing an attractive, neat and safe public space;
• organising various activities, for example in the context of student well-being;
• making an active contribution to the (further) development of WUR Library's services, putting the user's perspective first;
• welcoming first-year students to the library in the context of education in information literacy, by assisting with the Library Game.

Your team
You will work with four Front Office colleagues, the team coordinator, several on-call workers and a group of students who work as Evacuation Assistant. Your workspace is located in the library in the Forum Building on the Wageningen campus. The work takes place according to a schedule determined in consultation. Evening and weekend services may be part of it.

You easily connect with people, are service-minded and proactive, and are attentive to your surroundings. You are willing to continue developing your skills (professionally). Creativity and the ability to maintain an overview are also useful qualities for this position.

You also possess:

• minimum MBO 4 (vocational education) working and thinking level preferably trained as a library worker, in information services or related field;
• MS/Microsoft Office skills and you are able to quickly find your way in various digital (search) systems and applications;
• empathy for the world of students;
• interest in the wishes and needs of visitors to the library, curiosity to investigate these and translate them into improvements in services;
• a BHV diploma, or willingness to obtain one;
• good verbal and written communication skills in both Dutch and English.

You will work here
The Library department is part of Facilities & Services at Wageningen University & Research (WUR). With 65 dedicated staff members across four specialized departments, the Library offers innovative support to both researchers and students. You will help us optimize the use of our collections, systems and support services from the perspective of our users. Ease of use, high-quality infrastructure, and reliable information and support are key. A comprehensive overview of our services can be found at https://www.wur.eu/library.

Wageningen University & Research offers excellent terms of employment. A few highlights from our Collective Labour Agreement include:

• sabbatical leave, study leave, and partially paid parental leave;
• working hours that can be discussed and arranged so that they allow for the best possible work-life balance;
• there is a strong focus on vitality and you can make use of the sports facilities available on campus for a small fee;
• a fixed year-end bonus of 8.3%;
• excellent pension scheme.

In addition to these first-rate employee benefits, you will of course receive a good salary. Depending on your experience, we offer a competitive gross salary of between € 3.029 and € 3.623 for a full-time working week of 38 hours, in accordance with the Collective Labour Agreements for Dutch Universities (CAO-NU) (scale 6). Your contract will be between 12-16 hours a week. As for your contract, we initially offer a one-year contract that can be extended, if possible within (company) organizational circumstances, on good performance. Of course, we are happy to have a conversation with you if you have any questions about this.

Wageningen University & Research offers plenty of opportunities for growth and development, with a strong internal recruitment policy and excellent training programmes.

You will work on the greenest and most innovative campus in the Netherlands, in an international and open working environment.

The mission of Wageningen University & Research is “To explore the potential of nature to improve the quality of life”. Under the banner Wageningen University & Research, Wageningen University and the specialised research institutes of the Wageningen Research Foundation have joined forces in contributing to finding solutions to important questions in the domain of healthy food and living environment. With its roughly 30 branches, 7,600 employees (6,700 fte) and 13,100 students and over 150,000 participants to WUR’s Life Long Learning, Wageningen University & Research is one of the leading organisations in its domain. The unique Wageningen approach lies in its integrated approach to issues and the collaboration between different disciplines.

Read the 5 reasons why your future colleagues enjoy working at WUR and watch the video below to get an idea of our green campus!

We will recruit for the vacancy ourselves, so no employment agencies please. However, sharing in your network is appreciated.