The objectives of the Recruitment Communication Officer are twofold:

(1)     you ensure that interested students select the programme that suits them best and you will support and inform all students to the best of your abilities in this decision-making process

(2)    during their studies you help to create and maintain a welcoming community for incoming (international) students.

For the first objective you will be working closely with Marketing and Admissions coordinators within the MRA team. For the second objective you will be working closely together with students themselves, such as the students in our study association Cedo Nulli. For both objectives you will report to the manager of the MRA-team.

Together with your colleagues in the MRA team, your activities will include:

• Be the first contact point for prospective students regarding the context, practicalities and to some extent the content  of their studies, via online channels and during office visits and events.
• Provide advice and practical support to incoming students (degree and exchange) regarding their stay in the Netherlands, the Dutch culture/ society and ESSB’s educational system - both pro-actively and reactively.
• Actively seek contact regarding housing opportunities in Rotterdam and maintain a sustainable network of internal (EUR-connected) and external housing providers in order to connect them up with accommodation-seeking incoming students (degree and exchange).
• Be responsible for the organization, communication, recruitment, selection, assignment, monitoring, and evaluation of the Buddy Programme for incoming students of ESSB (degree: bachelor and master as well as exchange).
• Determine the quality of leads and qualifying them for special care and support via most appealing and topical channels tailored for specific groups.
• Keeping the leads warm through pro-active and carefully thought-through contact to convert these leads to (enrolled) student.
• Optimize the use of CRM and keeping track of the customer journey of leads.
• (Co-)Organize activities and events for students (e.g., introduction and orientation activities of ESSB for incoming students (degree and exchange) as aligned with the introduction and orientation activities of EUR).
• Facilitate and help coordinate community-building activities as proposed by students.
• Measure the impact of events/ campaigns and provide management with advice regarding their viability and return on investment.
• Help the Admissions team during peak periods by dealing with the requests from prospective and/or admitted students about the admission requirements and their application status.
• Give suggestions for improving the application and selection procedure for our bachelor and master programmes.

You have relevant working experience (of approximately 2 years) and preferably Master’s degree level of working and thinking, minimally HBO. You have excellent written and oral skills for expressing yourself in English and Dutch (C1 level in the CEFR). You are highly proficient in the use of Word, Excel, PowerPoint, and Outlook. Proficiency in CRM systems is highly regarded. You have a service-oriented working attitude and demonstrable experience of providing first-class customer services. You have the ability to work under pressure and manage multiple request simultaneously. You pride yourself on accuracy, integrity and critical thinking and are a true team player with strong interpersonal skills. Effective communication skills to handle routine enquiries and regular liaison with faculty members, senior staff and students, in English and Dutch.

Internationally-oriented and varied work within an enthusiastic team, with attractive fringe benefits in accordance with the Collective Labour Agreement for Dutch Universities (CAO-NU). Your initial employment term will be 1 year but this may be extended and/or converted into a permanent contract if your performance proves satisfactory. Your remuneration will depend on the position, your specific knowledge and experience It will be calculated on the basis of full-time salary ranging between EUR 2579 and 3445 gross per year (salary scale  8 CAO NU ). Erasmus University Rotterdam offers attractive terms of employment, including a holiday allowance of 8%, a year-end payment of 8.3% and 41 annual leave days in case of a full work week. In addition, EUR takes part in the ABP pension scheme, and we also offer partially paid parental leave. For international spouses we have set up a dual career programme. Moreover, EUR staff members are allowed to make use of the EUR facilities, including the Erasmus sports centre and the University Library.

We value diversity and believe that a diversity of talents contributes to our vision and strategy to excel as a university on research and education. This means that we are looking for a person who can complement our team well.

Erasmus University Rotterdam

The Erasmus University Rotterdam (EUR), named after Rotterdam-born humanist and theologian Erasmus, is a research university with a strong international orientation and a pronounced social focus, both in its education and research activities. On the lively, modern campus, more than 28.000 students and scholars of more than 100 nationalities are constantly encouraged to develop their talents and meet their ambition. Our more than 2700 scientists and employees work together with all our students to solve challenges faced by global society, drawing their inspiration from the consistently dynamic and cosmopolitan city of Rotterdam. The academic education offered at our faculties is intensive, engaging and strongly focused on practical application. We increasingly perform our research in multidisciplinary teams, which are closely interwoven with international networks. In terms of research impact and the quality of its degree programmes, EUR can compete with the foremost universities in Europe, which is reflected in its consistent top-100 position in most major universities rankings. Erasmus University Rotterdam’s key values are daring, curiosity, social involvement, breaking new ground and striving for success www.eur.nl

Erasmus School of Social and Behavioural Sciences (ESSB)

The Erasmus School of Social and Behavioural Sciences is home to a vast diversity of scientific disciplines: public administration, pedagogical sciences, psychology and sociology. In addition, the Erasmus University College, IHS, and two research institutes RISBO and DRIFT are linked to the faculty. This also reflects in the content of the (international) bachelor's and master's programs and in research.  Our activities are always focused on people and society. At the ESSB fundamental, internationally oriented research is of paramount importance. In addition, social research for professionals, policy makers, and the society is part of our research activities. ESSB offers a stimulating research environment where major national and international research grants are received. Appealing guest researchers and ambitious PhD candidates come along to conduct their research. Our education is small-scale and works with innovative forms of education such as Problem-Based Learning (PBL). Both the Dutch and English programs are highly ranked by students and alumni. ESSB is home to over 4000 students and more than 400 staff-members. The different disciplines are supported by the Faculty Office (for more information, please visit www.eur.nl/essb).

The recruitment communication officer is part of the Marketing, Recruitment & Admissions team. The MRA team supports all phases a student goes through from being interested in some of our 36 (!) programmes to enthusiastically following courses. The MRA team facilitates the entire marketing, admission and selection process for the national as well as the international students.