The new colleague we are looking for will start in the Front Office team. The colleague we are looking for will perform the following tasks, after an initial training period, according to a schedule formulated by the team leader:

• Staff the Front Office desk (primary faculty student services) including back office tasks.
• Provide information to (upcoming) students.
• Provides information to staff (including reports from SAP/SLM).
• Works closely together with the Marketing and Communication department in order to have the most updated information on the website.
• Act as contact person for various stakeholders (such as academic staff, support staff, students) both within and outside the Faculty.
• Course registrations within the applicable timeframe.
• Providing certified transcript and declarations to students.
• Registration of non-regular students.

Depending on the needs of the faculty Office of Student Affairs and development of the new colleague, the new colleague might be affiliated to other teams and might be given other tasks.

• This new officer has completed a relevant MBO/HBO degree in the field of administrative work and evidence of experience in a similar job/intellectual level.
• Is a true team player.
• Strike a balance between being flexible and following rules.
• Is fluent in English and Dutch, in written and oral communication (an English test might be a part of the selection procedure).
• Is able to work with Microsoft Office applications. Having experience in working with SAP SLM is a plus.
• Draws energy from bulk work and is able to shift gears quickly.
• Is accurate, efficient, service-oriented and immune to stress.
• Has a drive to deliver high quality work and has a welcoming attitude.
• Has a sense of proportion regarding interactions and (cultural) diversity within the academic community.
• Has a proper sense of perspective in university-wide interactions.
• Is capable of giving and receiving feedback effectively.

Further details:

• The staff member works with data, which are confidential and sensitive to fraud, which is why a discreet job attitude is called for.
• Given our culturally diverse student population and teaching staff, we expect our new staff member to deal with differences respectfully.
• Regarding working hours/days in peak periods, some measure of flexibility is needed during six weeks per year on average (announced in advance).
• The new team member is open for tasks in other teams at office of student affairs.

We offer a dynamic and challenging job in an internationally oriented organisation where young people receive an advanced education and scholars conduct exciting research.

This position will offer you the opportunity to collaborate with a variety of interesting people ranging from highly educated professionals to students. In terms of our organisation, you are a member of the faculty Office of Student Affairs.

Specifically, we offer a 0.60 fte / 0.80 fte appointment for 1 year. In case of good performance and equal prospects for the faculty, a fixed appointment will offered after this year.

Remuneration will be according to standard salary levels, depending on education and relevant work experience. This implies a minimum of € 2.376,- (UFO-profile “Medewerker Studentzaken 2”, scale 7) and a maximum of € 3.619,- (UFO-profile Medewerker Studentzaken 3”, scale 8) gross per month for a full-time appointment of 38 hours per week (salary scale 7 of 8 according to Dutch Universities Conditions of Employment (CLA).

Each year the standard salary is supplemented with a holiday allowance of 8% and an end-of-year bonus of 8.3%. Other secondary conditions include e.g. partially paid parental leave.

The university’s relocation policy stipulates that you need to move to (the vicinity of) Maastricht. If not already living in Maastricht (or its direct surroundings), you will be eligible for an allowance for moving costs. Other secondary conditions include, for instance, a pension scheme and partially paid parental leave.

The terms of employment of Maastricht University are set out in the Collective Labour Agreement of Dutch Universities (CAO). Furthermore, local UM provisions also apply. For more information look at the website www.maastrichtuniversity.nl > About UM > Working at UM.

Starting date: preferably 1 August 2022.

Maastricht University

UM is a European university with an international orientation, operating at the heart of society and firmly rooted in the region. Ever since it was founded in 1976, the university has worked across borders, with a particular focus on the Euregion. Here, we connect education and research internationally, analyse societal issues in their full breadth and reinforce the labour market through the triple-helix collaboration. We have an open and inclusive academic culture, an international community and a strong focus on innovative and interdisciplinary education and research. Our community is composed of students, lecturers, researchers, support staff, and alumni.

As the pre-eminent European university in the Netherlands, our core values
are diversity and inclusion, sustainability, mutual respect, integrity, democratic principles, and transparency. We take our social responsibility seriously by forging links between the university and society, from the local to the global level. Moreover, as a solid and resilient international community, we hold ourselves accountable for the future of our world. This entails paying special attention to the urgent challenges of the 21st century, such as securing a sustainable future for our society.

UM is committed to promoting and nurturing a diverse and inclusive community (https://www.maastrichtuniversity.nl/about-um/diversity-inclusivity). We believe that diversity in our staff and student population contributes to the quality of research and education at UM and strive to enable this through inclusive policies and innovative projects led by teams of staff and students. We encourage you to apply for this position regardless of your background or identity.

More on the mission and strategy of UM: https://www.maastrichtuniversity.nl/about-um/organisation/mission-strategy

Faculty of Arts and Social Sciences

In the teaching and research at the Faculty of Arts and Social Sciences (FASoS), we highlight major developments in societies and cultures as they have unfolded during the modern and contemporary eras. We seek to gain understanding of the interrelationships of Europeanisation, globalisation, scientific and technological development, political change, and cultural innovation. We are interested in how today’s societies cope with these challenges through, amongst others, practices of remembrance, governance techniques, strategies for managing knowledge, technologies, and risks and ways of dealing with diversity and inequality. Yet, understanding our present world is impossible without insight into its past. This is why historical research serves as a key element of our scholarly and educational identity.

FASoS has ca. 250 staff members and ca. 1,730 students. More than 77% of the students are non-Dutch (65 different nationalities) and 42% of our staff comes from abroad. All programmes are offered in English. FASoS offers four 3-year BA programmes: Arts and Culture, European Studies, Digital Society, and Global Studies. It also offers eight different 1-year MA programmes and two 2-year ReMA programmes. Research is organised around four programmes: Politics and Culture in Europe; Science, Technology and Society Studies; Arts, Media and Culture; and Globalisation, Transnationalism and Development. The Faculty of Arts and Social Sciences is housed in the historic city centre of Maastricht.

More information about FASoS is available on our website: https://www.maastrichtuniversity.nl/about-um/faculties/faculty-arts-and-social-sciences