Frontdesk assistant (0.8 - 1.0 fte) – UB

Frontdesk assistant (0.8 - 1.0 fte) – UB

Published Deadline Location
27 Sep 14 Oct Rotterdam

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The University Library (UB) is looking for a colleague to join the Frontdesk team for a period of one year. As a Frontdesk employee, you are the face of the UB and you are able to make all visitors to the UB feel welcome. Both for visitors who come to study in the UB and customers who just have a question about a book.

Job description

  • You are the business card of the UB. You have a visible presence and you radiate that you are eager to help customers;
  • You help customers with all 1st-line questions we receive in the UB, by phone and via email;
  • You ensure that students can study with us without worries;
  • You are jointly responsible for the flawless lending of books and magazines;
  • You proactively come up with detailed proposals for improving (the use of) systems;
  • You are jointly responsible for the neat appearance of our study rooms;


Erasmus University Rotterdam (EUR)


  • A customer-friendly and proactive colleague, connecting, with a healthy dose of humour;
  • Experience in a service-oriented environment is a plus;
  • Experience OCLC or other catalogue system is a plus.
  • Affinity with the university world; Someone who enjoys working with and for students;
  • Able to speak and write Dutch and English at B2 level.

Conditions of employment

We offer a dynamic and friendly working environment with room for own initiative, a lot of personal responsibility and a flexible workplace. We also offer good employment conditions in accordance with the Collective Labour Agreement for Dutch Universities (CAO NU).

The employment contract (0.8 - 1.0 fte) is for a period of one year and can be converted into a permanent position in case of good performance and unchanged organisational conditions. The salary depends on your knowledge and experience and amounts to between € 2,367 and € 3,196 gross per month (scale 7) for a full-time appointment. EUR has attractive employment conditions, including 8% holiday allowance, a year-end bonus of 8.3% and a very generous leave scheme. Furthermore, EUR is affiliated to the ABP pension scheme and we offer partially paid parental leave. Employees can also use EUR facilities, such as the Erasmus Sports Centre and the University Library.


Erasmus University Rotterdam (EUR)

Erasmus University Rotterdam (EUR) is an internationally oriented university with a strong social orientation in its education and research, as expressed in our mission ‘Creating positive societal impact’. EUR is home to 3.700 academics and professionals and almost 33.000 students from more than 140 countries. Everything we do, we do under the credo The Erasmian Way – Making Minds Matter. We’re global citizens, connecting, entrepreneurial, open-minded, and socially involved. These Erasmian Values function as our internal compass and create EUR’s distinctive and recognizable profile. From these values, with a broad perspective and with an eye for diversity, different backgrounds and opinions, our employees work closely together to solve societal challenges from the dynamic and cosmopolitan city of Rotterdam. Thanks to the high quality and positive societal impact of our research and education, EUR can compete with the top European universities.


The University Library

The UB has an open culture in which cooperation, working on the basis of trust and taking responsibility are important. The UB is the university's content manager and helps researchers and students create and disseminate knowledge. This makes knowledge accessible to every citizen and contributes to EUR's societal impact.


Your colleagues of the Frontdesk take care of the building-related services of the UB, such as handling questions, study places and book lending. The team consists of experienced employees and students who chose a part-time job at the UB. This turns out to be an excellent mix in which a lot of knowledge and experience is shared besides a lot of laughter.


  • Support staff (clerical, administrative, facility)
  • 32—40 hours per week
  • €2367—€3196 per month
  • Higher professional education
  • ESE/UB/20220927-1(EN)


Erasmus University Rotterdam (EUR)

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Burgemeester Oudlaan 50, 3062 PA, Rotterdam

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