The executive secretaries of the Servicedesk Board of Examiners interact with a variety of stakeholders, particularly students, teaching staff and colleagues from support staff. The Servicedesk is mandated by the BoE to decide upon individual student requests based on the applicable regulations following from the Education and Examination Regulations and the Rules and Regulations. On top of handling individual student’s requests, the Servicedesk supports the vice-chair in plagiarism cases and advises on administrative processes, such as the feasibility of (new) regulations and administrative procedures regarding education.

More specifically, the Servicedesk executes the following tasks:

• Handling independently student requests related to the hardship clause, the flexible bachelor’s programme, exemptions, postponing graduation, special exam arrangements and other requests related to the application of the Education and Examination Regulations and Rules and Regulations;
• Preparing fraud, plagiarism and appeal cases for the Board of Examiners. The Servicedesk organises and attends hearings by the vice-chair with students, draws up advice and decisions regarding these cases;
• Determining the formal result and date of the examination (graduation), together with the Exam Administration (four eyes principle);
• Composing advice / feasibility checks regarding the EERs and the annual education plans of the different programmes at FASoS;
• Attuning procedures with other departments at the faculty and UM level.
• Collecting and delivering relevant data for the yearly BoE report, and further management information on request;
• Under the authority of the Faculty Board, executing and monitoring the Binding Study Advice (BSA) procedure. The Servicedesk decides on the BSA warnings and (intended) BSA decisions and supports the BSA committee in their work.

You have affinity with BoE tasks and a collegial attitude. You have attention to detail, combine a clear analysis with organisational qualities and a practical attitude to resolve issues. Your social and communication skills are excellent. You ensure careful processing of student requests and are committed to drawing up considered and well-founded decisions and advice. You are able to interpret and apply all faculty and UM regulations and communicate clearly and respectfully while interacting with students and colleagues, such as academic and support staff.

Specific requirements for this vacancy are:

• You have a higher education degree, or relevant work experience to compensate for a higher education degree. Relevant work experience is an advantage;
• You have excellent oral and written communication skills in both Dutch and English and are able to address complex cases in a structured way;
• You are a team-player and enjoy working with colleagues in a team;
• You can work under pressure and are able to handle stressful situations;
• You can deal with conflicts of interest;
• You are able to handle student cases with utmost confidentiality and professionalism
• You are accurate and have an eye for procedural and organisational details;
• You have good time management skills, with an eye on the respective deadlines while keeping the big picture in mind;
• You are able to distinguish between main and side issues and know how to prioritize between different tasks;
• You can combine working independently with team work;
• You dare to take action;
• You have at least general knowledge about administrative processes and ICT applications supporting these processes (such as SAP, MS-Office).

What we offer

As Executive Secretary at Faculty of Arts and Social Sciences, you will be employed by the most international university in the Netherlands, located in the beautiful city of Maastricht. In addition, we offer you:

• Good employment conditions. The position is graded in scale 8 - 9 according to UFO profile Medewerker studentenzaken, with corresponding salary based on experience ranging from €3072,00 and €4640,00 gross per month (based on a full-time employment of 38 hours per week). In addition to the monthly salary, an 8.0% holiday allowance and an 8.3% year-end bonus apply.
• An employment contract for a period of 12 months with a scope of 0.8 - 1.0 FTE. Upon proven suitability, the employment contract will be converted to an indefinite contract.
• At Maastricht University, the well-being of our employees is of utmost importance, we offer flexible working hours and the possibility to work partly from home if the nature of your position allows it. You will receive a monthly commuting and internet allowance for this. If you work full-time, you will be entitled to 29 vacation days and 4 additional public holidays per year, namely carnival Monday, carnival Tuesday, Good Friday, and Liberation Day. If you choose to accumulate compensation hours, an additional 12 days will be added. Furthermore, you can personalize your employment conditions through a collective labor agreement (CAO) choice model.
• As Maastricht University, we offer various other excellent secondary employment conditions. These include a good pension scheme with the ABP and the opportunity for UM employees to participate in company fitness and make use of the extensive sports facilities that we also offer to our students.
• Last but certainly not least, we provide the space and facilities for your personal and professional development. We facilitate this by offering a wide range of training programs and supporting various well-established initiatives such as 'acknowledge and appreciate'.
  The terms of employment at Maastricht University are largely set out in the collective labor agreement of Dutch Universities. In addition, local provisions specific to UM apply. For more information, click here.

Maastricht University

Why work at Maastricht University?

At Maastricht University (UM), everything revolves around the future. The future of our students, as we work to equip them with a solid, broad-based foundation for the rest of their lives. And the future of society, as we seek solutions through our research to issues from all around the world. Our six faculties combined provide a comprehensive package of study programmes and research.

In our teaching, we use the Problem-Based Learning (PBL) method. Students work in small groups, looking for solutions to problems themselves. By discussing issues and working together to draw conclusions, formulate answers and present them to their peers, students develop essential skills for their future careers.

With over 22,300 students and more than 5,000 employees from all over the world, UM is home to a vibrant and inspiring international community.

Are you drawn to an international setting focused on education, science and scholarship? Are you keen to contribute however your skills and qualities allow? Our door is open to you! As a young European university, we value your talent and look forward to creating the future together.

Click here for more information about UM.

Faculty of Arts and Social Sciences

The Faculty of Arts and Social Sciences FASoS is a close-knit community of approximately 250 staff members and 2100 students. During breaks and before meetings, you can often find us at our favourite local coffee spot Bandito Espresso.

Communication lines within our faculty are short and colleagues are always ready to assist each other. FASoS consists of a highly international student population and a significant part of our staff comes from abroad. Our faculty offers four bachelor programs, eight masters programs and two research master programs that are all characterized by their interdisciplinary approach.

Our research institute studies societies and cultures as they have developed in the modern and contemporary periods. We adopt a radically interdisciplinary approach, analysing the interconnections between Europeanization, globalization, scientific and technological advancement, political change, and cultural innovation.

In addition to teaching and research, our colleagues enjoy expressing themselves creatively. They create podcasts, write poetry as well as fiction.

Working at FASoS means working in a challenging yet informal environment. We believe in crafting your own career path and are always ready to help you in making the most of your job. For more information about FASoS, you can visit our website FASoS