Ombudsstudent for the Graduate School of Communication

Ombudsstudent for the Graduate School of Communication

Published Deadline Location
28 May 14 Jun Amsterdam

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Job description

Are you exceptionally interested in the inner workings of an educational institution? Is it your ambition to become a key player in enhancing the student experience and fostering a supportive academic environment? Do you thrive in a challenging role within a dynamic setting?

Then the position of ombudsstudent could be a perfect fit for you!

The Graduate School of Communication (GSC) is looking for an enthusiastic, pro-active and involved new ombudsstudent who can intermediate between the students and Graduate School.

If you are eager to contribute to a vibrant academic community, we encourage you to apply for the Ombudsstudent position at the GSC. Join us in this exciting opportunity to make a meaningful impact and support your fellow students at the GSC.

The GSC is responsible for the education within the Master’s in Communication Science (four tracks), the Research Master’s in Communication Science and the Erasmus Mundus Master’s in Journalism, Media and Globalisation at the University of Amsterdam.

What are you going to do
The ombudsstudents is someone who stands in the middle of UvA student life and is able to build good connections with fellow students.

You will issue both requested and unsolicited advice regarding student interests to the Graduate School management. You will gather student wishes and complaints and engage in discussions with study associations and the Faculty Student Council. Additionally, you will assemble and lead the group of student representatives.

Your role includes also participating in GSC meetings and being present during meetings of the Educational Committee (OC) and the Board of Studies. You will facilitate focus groups at the end of every semester in collaboration with policy advisers. Furthermore, you may assist the Graduate School organizationally or administratively with ad-hoc projects, such as alumni surveys, graduation ceremonies, career events, and introduction days.

What do you have to offer
A successful ombudsstudent handles complaints with empathy and neutrality, ensuring all parties feel heard and understood. Your communication is clear and concise, both in writing and verbally. You solve problems proactively, while handling sensitive information with confidentiality and integrity. You know when to follow through and to inform the right persons. You find the nuance in complex situations and engage actively with the student body. You seek continuous improvement through feedback and staying informed.

Your experience and profile
  • Ideally you start with the (Research) Master’s in Communication Science in September 2024 or you still have to study for a year within one of these programmes
  • You are involved in the (Research) Communication Science programme
  • You are dedicated to student interests and that of the programme
  • You are proactive and can work independently
  • You have strong organizational and time management skills with the ability to multitask and work under pressure (some weeks will be busier than others)
  • You have strong communication skills in Dutch and English

What can we offer you
The position concerns (temporary) employment of 8 hours per week. The initial employment is for one year. Following a positive assessment and barring altered circumstances.

Depending on your academic year, the salary will be between €2618 and €2846 gross per month based on a 38 hour working week, as per the Collective Labour Agreement of Dutch Universities.

We additionally offer an extensive package of secondary benefits, including 8% holiday allowance and a year-end bonus of 8.3%. The UvA offers excellent possibilities for further professional development and education.

What else do we offer
  • a position in which initiative and input are highly valued
  • an enthusiastic and warm team that is open to new colleagues
  • an inspiring academic and international working environment in the heart of Amsterdam.

About us
The University of Amsterdam is the largest university in the Netherlands, with the broadest spectrum of degree programmes. It is an intellectual hub with 39,000 students, 6,000 employees and 3,000 doctoral students who are all committed to a culture of inquiring minds.

A challenging work environment with a variety of duties and ample scope for individual initiative and development within an inspiring organization. The social and behavioral sciences play a leading role in addressing the major societal challenges faced by the world, the Netherlands and Amsterdam, now and in the future.

Want to know more about our organisation? Read more about working at the University of Amsterdam.

Do you have any questions or do you require additional information? Please contact:

Ms Nhu Ngan Trang MSc, Policy Advisor GSC,,

T: +31 20 5253003

Job Application
Do you recognize yourself in the job profile? Then we look forward to receiving your motivation letter and resume in one .pdf by 14 June 2024.

Applications in .pdf should include:
  • a curriculum vitae
  • a letter of motivation

The UvA is an equal-opportunity employer. We prioritise diversity and are committed to creating an inclusive environment for everyone. We value a spirit of enquiry and perseverance, provide the space to keep asking questions, and promote a culture of curiosity and creativity.

No agencies please.

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University of Amsterdam (UvA)


  • Support staff (clerical, administrative, facility)
  • max. 8 hours per week
  • €2618—€2846 per month
  • University graduate
  • 13071


University of Amsterdam (UvA)

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Nieuwe Achtergracht 166, 1018WV, Amsterdam

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