Medewerker Frontdesk

Medewerker Frontdesk

Published Deadline Location
29 May 11 Jun Wageningen

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Job description

Your job
As an employee of the front desk you act as the first point of contact and answer questions for our athletes and visitors at the front desk and telephone. You hand out materials and keys, sell sports articles and sports rights and take care of accurate registration. You solve problems and (minor) malfunctions and supervise the (judicious) use of the sports locations, materials, equipment and the observance of the house rules by the users of our location. As an Emergency Response Officer (ERO) you provide assistance in case of sports injuries and you have a coordinating role in evacuations and emergency situations.

The Sports Center is open from 8:30 am to 1:00 am and on weekends from 8:30 am to 7:00 pm. You will work a two-week schedule that alternates between day and evening and weekend shifts. We are looking for a front desk employee for 18-25 hours per week.
You will work together with fellow front desk employees, various sports teachers and employees of the Sports Pub at the sports center at the campus of the University of Wageningen.


Wageningen University & Research


Your Qualities
You are communicatively strong and have a customer-friendly and service-oriented attitude. You are able to work independently, but certainly not an individualist. In this position the competencies customer orientation, cooperation, accuracy and enthusiasm play an important role.

You also have/are:
  • A completed education at least MBO 4 level in hospitality or administrative/secretarial direction OR you have a comparable working and thinking level;
  • Some experience in front office work;
  • Affinity with sports is an advantage;
  • You have a good command of the Dutch (C1 level) and English language. This is mandatory;
  • You can work with MS Office programs.

You can see that there are plenty of challenges ahead of you. These challenges can also be seen as development opportunities. So if you do not yet have the track-record required in the vacancy, but do have solid work experience, we would also like to invite you to apply.

You will work here
The Sports Centre de Bongerd (SCB) of Wageningen University & Research (WUR) is responsible for the sports program for students and employees of WUR. A total of 6,500 students and 900 employees actively use the sports center which consists of 45 specialized sports instructors, 9 management and administration staff. The CPC has an initiating and active role in the implementation of the Vital@work health program.

The sports center is located on the edge of campus and is the base for the various student sports clubs. Due to the large number of international students and staff, the language of communication on campus is largely English.

The front desk team consists of 5 permanent employees and several on-call employees. There is an open working atmosphere within the team and people work with great enthusiasm.

Conditions of employment

Wageningen University & Research offers excellent terms of employment. A few highlights from our Collective Labour Agreement include:
  • sabbatical leave, study leave, and partially paid parental leave;
  • working hours that can be discussed and arranged so that they allow for the best possible work-life balance;
  • the option to accrue additional compensation / holiday hours by working more, per week;
  • there is a strong focus on vitality and you can make use of the sports facilities available on campus for a small fee;
  • a fixed December bonus of 8.3%;
  • excellent pension scheme.

In addition to these first-rate employee benefits, you will of course receive a good salary. Depending on your experience, we offer a competitive gross salary of between €2.618,- and €3.149,- for a full-time working week of 38 hours, in accordance with the Collective Labour Agreements for Dutch Universities (CAO-NU) (scale 5). Initially, we offer you a one-year contract, which will then be extended to an open-ended contract if there is mutual enthusiasm. Of course, we would be happy to discuss this with you if you have any questions.

Wageningen University & Research encourages internal advancement opportunities and mobility with an internal recruitment policy. There are plenty of options for personal initiative in a learning environment, and we provide excellent training opportunities. We are offering a unique position in an international environment with a pleasant and open working atmosphere.

You are going to work at the greenest and most innovative campus in Holland, and at a university that has been chosen as the “Best University” in the Netherlands for the 19th consecutive time.


Wageningen University & Research

Wageningen University & Research
The mission of Wageningen University & Research is “To explore the potential of nature to improve the quality of life”. Under the banner Wageningen University & Research, Wageningen University and the specialised research institutes of the Wageningen Research Foundation have joined forces in contributing to finding solutions to important questions in the domain of healthy food and living environment. With its roughly 30 branches, 7,600 employees (6,700 fte) and 13,100 students and over 150,000 participants to WUR’s Life Long Learning, Wageningen University & Research is one of the leading organisations in its domain. The unique Wageningen approach lies in its integrated approach to issues and the collaboration between different disciplines.

Read the 5 reasons why your future colleagues enjoy working at WUR and watch this video to get an idea of our green campus!

We will recruit for the vacancy ourselves and do not appreciate unasked for services from recruitment agencies. However, sharing in your network is appreciated.


  • Support staff (clerical, administrative, facility)
  • Natural sciences
  • max. 25 hours per week
  • Secondary vocational higher level +
  • P1529309-1


Wageningen University & Research

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Droevendaalsesteeg, 6708 PB, Wageningen

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